JustFly Customer FAQ

To change your email address, log into your JustFly account, navigate to your account settings, and look for the option to update your email address. Follow the prompts to enter your new email and save the changes.

To change your connecting flight time, you can manage your booking through the JustFly website or app. Look for the option to modify your itinerary or contact customer service for assistance in rescheduling to a later flight, especially if your current connection time is too short. Remember that additional fees may apply based on fare rules.

Changing the departure time for your flight on the same day depends on the airline's policies and availability. We recommend checking with the airline directly or through your JustFly account for options regarding same-day changes.

Refunds for flights due to illness depend on the airline's policy and ticket type. Generally, if you have purchased a refundable ticket, you can request a refund directly through the airline. If it's a non-refundable ticket, some airlines may offer credit for future travel or may allow changes for a fee. It’s best to check the specific airline’s policies regarding illness and refunds.

You should receive your flight confirmation via email shortly after booking your flight with JustFly. If you do not see it in your inbox, please check your spam or junk folder. If you still can't find it, there is a link to the most up-to-date contact information right here on this page that you are viewing.