Johnson & Johnson Customer Service

Phone Number & Contact Info

Johnson & Johnson's Best Phone Number

Toll-free·Calls Band-Aid Nurse Hotline·Most popular Johnson & Johnson number

How do I talk to a live human at Johnson & Johnson?

A:Don't say anything, just hold on the line.

Does Johnson & Johnson offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Friday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

Johnson & Johnson Customer Phone Numbers

Corporate Offices

Mon-Fri 7:30am-5pm EST · The number for company headquarters. Press 0. · Please hold for the next available representative.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Johnson & Johnson phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't say anything, just hold on the line.
Here is how our research team describes the way the Johnson & Johnson phone system greets you: To speak with a specialist, please stay on the line. To speak with a nurse, say "nurse".

What are the hours and when should I call?

Johnson & Johnson operates the call center for this 800-526-3967 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 60 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Johnson & Johnson phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Johnson & Johnson staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Johnson & Johnson is Friday. The most busy day to call is Thursday, which averages 214% more phone calls by comparison. Again, this is based on a sample of 60 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Johnson & Johnson

In summation, the best day to call Johnson & Johnson is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Johnson & Johnson staffs the call center well on Friday.

Why Customers Call Johnson & Johnson

If you have time to do a bit of reading before you call Johnson & Johnson, we recommend you read over some of our problem-specific articles.

Are Johnson & Johnson products tested on animals?

No, Johnson & Johnson does not test its products on animals. We have a long-standing commitment to ensure the safety and efficacy of our products through alternative testing methods, such as in-vitro testing, computational modeling, and utilizing existing data. We strongly believe that animal testing is unnecessary and actively seek alternatives that are reliable and scientifically valid. Our approach is aligned with global regulations and the principles of the "3R’s" - replace, reduce, refine - which stand for finding alternatives, reducing animal usage, and refining testing procedures. We prioritize the ethical treatment of animals and are dedicated to upholding a cruelty-free approach in all our operations, maintaining our position as a leading, responsible healthcare company.

What is the shelf life of Johnson & Johnson products?

The shelf life of Johnson & Johnson products varies depending on the specific product. Generally, our over-the-counter medicines and medical devices come with expiration dates printed on the packaging. These expiration dates indicate the period of time during which the product is guaranteed to be safe and effective when stored properly. It is important to note that using our products beyond their expiration dates may not provide optimal outcomes. On the other hand, our cosmetics and personal care products, such as lotions and shampoos, typically have a recommended shelf life of 2-3 years. However, to ensure the best experience, we recommend following the expiration dates and storing our products as directed. For more specific information about the shelf life of a particular Johnson & Johnson product, please check the product packaging or consult with our customer service team.

Are Johnson & Johnson products safe for sensitive skin?

Yes, Johnson & Johnson products are safe for sensitive skin. We prioritize the safety and well-being of our consumers, especially those with sensitive skin. We understand the unique needs and concerns of individuals with sensitive skin, which is why we rigorously test and evaluate all our products for skin compatibility. Our products are dermatologist-tested and formulated to be gentle, hypoallergenic, and non-irritating. We are committed to using only high-quality and clinically proven ingredients in our formulations, ensuring that they are safe and effective for sensitive skin. However, we advise users to read the product labels and follow proper usage instructions for optimal results. Rest assured, Johnson & Johnson products are designed with your skin's sensitivity in mind.

Top Johnson & Johnson customer service problems

Click the link above to get answers to just about any Johnson & Johnson customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Johnson & Johnson's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Johnson & Johnson agent. This phone number is Johnson & Johnson's best phone number because 5,190 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-526-3967 include and other customer service issues. Rather than trying to call Johnson & Johnson first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Johnson & Johnson has 2 phone numbers. It's not always clear what is the best way to talk to Johnson & Johnson representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Johnson & Johnson. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Johnson & Johnson. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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