Johnson & Johnson Customer Service Issues

I am disappointed by your choice to withdraw your advertising from the Laura Ingraham show on Fox News. It seems like a political decision, and the individual Laura criticized is a representative of that political stance. Since he is a public figure, he should expect adult-level criticism, and I do not agree with his assertion of being a minor. I will cease buying your products unless you resume advertising on the show. Your action aligns with that political agenda, and until there is a change, I cannot continue supporting your company.

At 82 years old, I have extensive experience with Band-Aids. I have noticed changes over time - now there seems to be a Band-Aid for every small wound except for the simple ones that the classic Band-Aid used to solve effectively. The modern ones in rainbow colors and with cartoon characters are more confusing than practical; they peel off too easily. It's frustrating to use multiple Band-Aids in a short time due to their lack of adhesiveness. The variety packs often include shapes and sizes that are not necessary, making it hard to find a simple, effective option. Consumers are savvy and can tell when they are not getting a good deal; quality should be prioritized over unnecessary features.

I purchased three of the Sense and Spray units, but I am having trouble finding the refills for them. I was buying a cinnamon scent and Cashmere Woods, which I really enjoy. I find it a bit costly with the batteries and refills for all three units, but I appreciate the motion-activated feature. I would rather not have to dispose of the units and waste them. I would appreciate any help in locating the refills for these units. Thank you. - Olivia Tapelt [redacted] 442nd Ln Aitkin, MN [redacted] [redacted]

I am enrolled in a patient assistance program due to my cancer treatment requiring me to take Xarelto daily alongside chemotherapy. Despite being a low-income individual, I did not receive my assistance card on time, which expired in July. Consequently, I had to cover the costs for July, August, September, and October. The program requested my tax information, for which I had requested an extension. However, after multiple attempts to provide the necessary documents, there were issues with reading them correctly. I expressed my concerns to Diane P. and inquired about Tammy H., but I found their assistance to be lacking. I am frustrated with the inefficiency and lack of care displayed by the patient assistance program staff. I hope for a prompt and effective resolution to this matter, possibly involving the intervention of Alex Gorsky. Thank you. Ingrid P. [redacted] [redacted]

The JNJ benefits service center website experienced technical issues on 12/16/[redacted], preventing me from making changes to my [redacted](k) investments. Despite multiple attempts over 14 minutes, the website did not allow me to update my investment goals, resulting in a $[redacted] loss. Other users, including Jean-Paul from the [redacted](k) department, also faced similar problems with the website. When speaking with Ricky, a supervisor at [redacted], he mentioned that JNJ will cover these losses, prompting me to question the reason behind it. As a former JNJ employee, I believe the website vendor should be held accountable for the losses or should no longer be associated with JNJ. For further discussion on this matter, please reach me at [redacted]. Thank you. - Amar Savla

I am a cancer patient who was prescribed the immunotherapy drug Imbruvica by my doctor. I initially paid a $[redacted].00 copay for the first month and $[redacted].00 for the following month. After experiencing severe stomach and intestinal pain for a month and a half on the medication, I decided to stop taking it midway through the second month. The pain was constant and occasionally unbearable, lasting up to 24 hours. Despite trying various medications like medical marijuana, extra strength Tylenol, and tramadol, nothing provided relief. A subsequent scan revealed that the cancer had continued to grow. I have half a month's supply of Imbruvica left and would like to return it for a reimbursement. Additionally, I wanted to share my frustration regarding the patient assistance programs of both the drug manufacturer and Imbruvica. Despite facing a hefty copay of $[redacted].00 for another necessary medication from Novartis, I was fortunate to have the copay waived by the company, unlike Imbruvica's assistance program where I was unsuccessful in qualifying after submitting multiple documents and forms. This experience has been disappointing, especially considering the financial burden of over $[redacted].00 that I have incurred with no beneficial outcome from the medication.

Subject: Assistance Required for Remicade Medication Denial Dear Sir/Ma’am, I have been battling Ankylosing Spondylitis with Remicade medication for years. In June [redacted], I purchased a vial from M/s AC Surgipharma and was promised a free vial under the Patient Assistance Program managed by Medybiz. Now, after reaching out for the free vial, I was informed of a time limit on the offer, which was never communicated to me previously. Due to ongoing health challenges, financial strain from COVID-19, and the denial of the promised medication, I find myself in a difficult situation. Despite pleading with Medybiz, my requests have not been considered, and I am now bed-ridden due to the pain caused by the lack of medication. I urge you to consider my circumstances, release the free vial as promised, and moving forward, I will adhere to any time constraints communicated clearly. Your compassion and understanding during these trying times would be greatly appreciated. Sincerely, Sanjeev Vyas New Delhi, India. Mobile: [redacted]

I recently received a Johnson's baby care collection valued at rs [redacted] as a gift on December 26, [redacted]. Unfortunately, the Johnson's baby top to toe bath liquid was completely spilled, and the entire package was ruined. I reached out requesting a replacement for the damaged item, providing photos as evidence. Since I couldn't connect with customer service over the phone, I raised the issue through email. However, I was disappointed with their response as they did not address my questions adequately.

I believe I may be a target of a scam from someone pretending to be affiliated with your organization. Could you verify this for me? Subject: Re: Job Opportunity with Johnson and Johnson Dear C. Connor, Thank you for your interest in a position with Johnson and Johnson. We have reviewed your resume and believe you have the necessary qualifications to proceed. There is a comprehensive training program available for successful candidates, offering flexible working hours for both Full-Time and Part-Time roles. The pay rate for training starts at $20/hour and can go up to $25/hour based on skill level, with medical and retirement benefits included. Your verification code is KN095, which will be your identification number throughout the hiring process. We have various positions available, including Data Entry, Administrative Assistant, Customer Service, Payroll Clerk, Management, and Accounting. Please respond to indicate your interest in moving forward with the process, as this is our initial step. Kindly email us for further instructions. Your prompt response is greatly appreciated. Interview Date/Time: 03/03/[redacted] Training provided Your timely responses are crucial to this opportunity. Best Regards

I am a 70-year-old relying on your Imodium product for my irritable bowel syndrome. However, I struggle to extract the pill from the blister pack without causing discomfort to my arthritic hands. It takes me about 15 minutes to get one out, even with the use of scissors. The previous packs had a diagonal perforation corner that allowed me to peel the silver part away, but the current packaging lacks any perforation, making it even more challenging. Amid my distress, I wonder if there is an alternative method of opening these packs that could be more manageable for me. I understand if changes can't be made just for my situation, but any assistance would be greatly appreciated.

My niece has been battling severe, long-standing Crohn's Disease and urgently requires medication. However, J&J is demanding $4,[redacted].00 per month for the prescription she needs. This accumulates to a staggering $48,[redacted].00 annually, an amount exceeding the income of many. It is unaffordable for her, as it is for almost all. Johnson & Johnson, these exorbitant prices are unjust, bordering on criminal. Are you deliberately putting lives at risk? Cease this greed, and instead, focus on saving lives. Please consider offering this vital medication for a more reasonable price, maybe $[redacted] or less each month.

I encountered a frustrating issue while trying to redeem the Johnson & Johnson Acuvue Reward Program. Despite purchasing a year's supply of contacts for $[redacted], I struggled with their software's requirement to upload a photo of the purchased boxes. My 7.5 Mb photo exceeded the 5 Mb limit, leading to unsuccessful attempts at resolving the problem through multiple emails sent on October 4, 16, 17, and 18. Unfortunately, each response from J & J merely repeated the instruction to take a new photo. Despite providing both the photo and invoice, my attempts to communicate the issue and seek assistance were consistently ignored. This experience, taking up 8 frustrating hours, left me feeling like I was dealing with an unresponsive automated system, making it the worst customer service encounter I have ever faced.