John Hancock Life Insurance Phone Number

Call John Hancock Life Insurance customer service faster with GetHuman

  • Calls John Hancock Life Insurance's Customer Service department
  • The average hold time is 2m
  • Hours are Mon-Fri 9am-5pm EST
  • The best time to call is 1:30pm
  • Reach a live John Hancock Life Insurance agent: Must choose an option 1-3.
  • What you hear when you call: Hello, thank you for calling John Hancock Life Insurance. This call is collecting certain personal information and is recorded for coaching and quality assurance purposes. Please note you may be required to enter your social security number or policy number so that we can match it with what is on file. Due to technical issues, your phone experience might be impacted, and live chats may not be offered. We apologize for any inconvenience. If you are calling for life insurance or safe access, press 1. If you are calling for long-term care, press 2. If you were calling about annuities, press 3.

Reasons customers like you called recently

I applied for Life Insurance with John Hancock via agent Thomas Elliot in ****. The p...
I am trying to get a Policy surrender request form. I have copies of the form but woul...
I am checking in a few referenced policies that I found in a box from my aunt who passe...
My mother died in April ****, and because of the coronavirus many of the government age...
my father has a different name because I was adopted when I was sixyrs old. He ,father...

John Hancock Life Insurance Customer Phone Number 800-387-2747 - Stats

Phone number to dial800-387-2747
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5pm EST
Best time to dial1:30pm
Average wait2 minutes
Current wait8 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone
Quality of communication83%
Quality of help94%
Customer votes303
Information last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

John Hancock Life Insurance's Best Toll-Free/800 Customer Phone Number

This is John Hancock Life Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a John Hancock Life Insurance agent. This phone number is John Hancock Life Insurance's Best Phone Number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-387-2747 include and other customer service issues. Rather than trying to call John Hancock Life Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, John Hancock Life Insurance has 1 phone number. It's not always clear what is the best way to talk to John Hancock Life Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting John Hancock Life Insurance - by phone or otherwise

While 800-387-2747 is John Hancock Life Insurance's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact John Hancock Life Insurance please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for John Hancock Life Insurance.

What is GetHuman's Relationship to John Hancock Life Insurance?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like John Hancock Life Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

For more general information about John Hancock Life Insurance, other (non-phone) ways of contacting them, and for guidance on common customer issues, visit out John Hancock Life Insurance Customer Service article.
John Hancock Life Insurance Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!