Jackson National Life Insurance Customer Service

Phone Number & Contact Info

Jackson National Life Insurance's Best Phone Number

800-644-4565
Toll-free·Calls Customer Service·Most popular Jackson National Life Insurance number
Q:

How do I talk to a live human at Jackson National Life Insurance?

A:Enter 10 digit account number then wait
Q:

Does Jackson National Life Insurance offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Jackson National Life Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Enter 10 digit account number then wait
Below are some clips we've found from Jackson National Life Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"To obtain current values on your policy or general company information, press one. Financial professionals or if you're calling from a financial professional's office, press two."
Excerpt from a call with Jackson National Life Insurance
Friday, March 8, 2024 5:28 PM

The first phone menu

"Thank you for calling Jackson National Life Insurance Company. Call may be recorded for security and quality per If you're calling to receive a duplicate copy of your twenty twenty three ten ninety nine, please press five.
To obtain current values on your policy or general company information, press one.
Financial professionals or if you're calling from a financial professional's office, press two."
Excerpt from a call with Jackson National Life Insurance
Friday, March 8, 2024 5:28 PM

After you press 4

"You're calling from a transfer company, press one.
All other callers, please press two."
Excerpt from a call with Jackson National Life Insurance
Friday, March 8, 2024 5:28 PM

What are the hours and when should I call?

Jackson National Life Insurance operates the call center for this 800-644-4565 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 322 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jackson National Life Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jackson National Life Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Jackson National Life Insurance is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 322 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Jackson National Life Insurance

In summation, the best day to call Jackson National Life Insurance is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Jackson National Life Insurance staffs the call center well on Friday.

Why Customers Call Jackson National Life Insurance

If you have time to do a bit of reading before you call Jackson National Life Insurance, we recommend you read over some of our problem-specific articles.

What types of life insurance does Jackson National offer?

Jackson National Life Insurance offers a range of life insurance options to meet the diverse needs of individuals. These options include term life insurance, which provides coverage for a specific period, typically 10-30 years. Additionally, they offer permanent life insurance policies such as whole life insurance, providing lifelong coverage with a guaranteed cash value component, and universal life insurance, offering flexibility in premium payments and death benefits. Furthermore, Jackson National offers indexed universal life insurance, which combines a death benefit with potential cash value growth tied to market indexes. Their diverse portfolio of life insurance products ensures that policyholders can choose the coverage that best aligns with their financial objectives and risk tolerance.

What is life insurance?

Life insurance is a financial product that provides a monetary payout to the designated beneficiaries upon the insured individual's death. It offers protection and financial security to loved ones after the policyholder's passing. By paying premiums, policyholders enter into a contract with an insurance company, ensuring that in the event of death, their beneficiaries will receive a predetermined sum of money. Life insurance can serve various purposes, such as covering funeral expenses, replacing lost income, settling outstanding debts, or funding future financial needs like mortgage payments or educational expenses. It provides peace of mind knowing that loved ones are financially protected and can maintain their standard of living in a challenging time.

Top Jackson National Life Insurance customer service problems

Click the link above to get answers to just about any Jackson National Life Insurance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Jackson National Life Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking information on policy ownership: "I'm trying to become the ownership of the policy somehow or another, so I can take it over."
- From a call lasting 8m 46s , Mar 8, 2024 5:28 PM

Conclusion and closing notes

This is Jackson National Life Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jackson National Life Insurance agent. This phone number is Jackson National Life Insurance's best phone number because 1,932 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-644-4565 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Jackson National Life Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Jackson National Life Insurance has 1 phone number. It's not always clear what is the best way to talk to Jackson National Life Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Jackson National Life Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jackson National Life Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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