Jackson National Life Insurance Customer Service Issues

Two weeks ago, I submitted the surrender, loan, and dividend form for policy No.[redacted] under my name, Rex C. Hughey, residing at [redacted] Focis St. Metairie, LA [redacted], with a birthdate of November 3rd, [redacted]. Today, when inquiring about the status of my request, I was informed that my social security number was missing on the form. Upon review, it was confirmed that the SS number was indeed included in the correct section. I am concerned that my form may have been delayed unnecessarily. I have been informed that it will be reviewed again. My main query is regarding the current status of my request and when can I anticipate receiving the cash value check for a policy I have held for over 60 years, faithfully paying the premiums. Please provide me with an update at your earliest convenience.

Dear Jackson team, Due to unforeseen circumstances in my country, Argentina, I need to retrieve my policy number: [redacted] under the name of Claudio D. Bonaventura born on 09/04/90. I am reaching out through this platform as I have been unable to get in touch with Jackson via email, couldn't register on your website, and struggle with phone communication in English. Kindly contact me via email or phone +54-[redacted]-[redacted] (preferably in Spanish) to guide me through the steps required to proceed with the rescue. My email is [redacted] and my mailing address is Bacacay [redacted] Ituzaingo Postal Code [redacted] Province of Buenos Aires, Argentina. Thank you.

I have four policies with you and I would like to know the balances of each one for IRA, non-qualified, and a life annuity. I believe one policy was delivered to the wrong address as it is listed incorrectly on file. The correct address should be [redacted] N. Branch St, Macomb, MI [redacted]. The policy numbers are [redacted] (deferred annuity) and others are sent to the correct address. I also need a statement of my IRA withdrawals for RMDS over the last 10 years. I usually don't have trouble getting information for my tax person. Are all withdrawals made on the IRAs treated as RMDS? I am hearing impaired and prefer email communication. Thank you for your help in this matter. Joan F. C. at [redacted] N. Branch St, Macomb, MI [redacted].

My name is Carlos Maldonado, and my policy number is YZ6180. On August 11, [redacted], I received a letter from you stating a premium increase from $[redacted].28 to $[redacted].76 starting October [redacted]. Feeling the financial strain post-retirement, on August 26, [redacted], I reached out to customer service to explore reducing the insurance face amount by 50% or canceling the policy. A response was promised in writing. By August 31, [redacted], I received a letter (#[redacted]3) explaining the policy did not allow benefit reduction but did not address the cancellation request. Despite this, on September 19, [redacted], my account was debited $[redacted].28 for the September premium. I called again, speaking with Allan, and reiterated my desire to cancel, which he assured me he would process. However, I was surprised on October 12, [redacted], to receive a payment notice for $[redacted].76 for the October premium. I hope this issue of cancellation can be resolved promptly to avoid further stress.

Since [redacted], I have had a joint survivor life policy with Jackson National Life Insurance Company that covers both my deceased wife and me. I am looking to update the policy so that my wife's name is removed, leaving me as the last survivor. I have been attempting to contact customer service at 1-[redacted] to no avail and have also tried an alternate [redacted] number, but both seem out of service. I am uncertain about how to proceed with these changes and what steps my executor would need to take in the event of my passing. The lack of communication from the company is concerning, especially since they appear to now focus solely on annuities rather than insurance. As an 89-year-old individual, resolving these issues promptly is crucial to me. Any assistance in addressing this matter would be greatly appreciated. Policy Number: [redacted] James H. Barre'