JW Marriott Customer Service

Phone Number & Contact Info

JW Marriott's Best Phone Number

Toll-free·Calls Customer Service·Most popular JW Marriott number

How do I talk to a live human at JW Marriott?

A:Press 1, then 2 and enter phone number

Does JW Marriott offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

JW Marriott Customer Phone Numbers


Toll-free · 24 hours, 7 days · Push 1, then 2 and enter phone number ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this JW Marriott phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 2 and enter phone number
Below are some clips we've found from JW Marriott's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling Marriott. How can I help you today? You can say things like make a reservation or what's my points balance?"
Excerpt from a call with JW Marriott
Friday, March 1, 2024 7:23 PM

They may ask you to say or enter information

"Thank you for calling Marriott. Would you be interested in learning more about the Merry Bonvoy Brilliant American Express card? Eligible applicants can earn one hundred eighty five thousand bonus points. Offer ends May first twenty twenty four.
Additional terms and conditions apply.
To learn more, you can say yes or no."
Excerpt from a call with JW Marriott
Wednesday, April 3, 2024 7:05 PM

The first phone menu

"Thank you for calling Marriott. Would you be interested in learning more about the Merry Bonvoy Brilliant American Express card? Eligible applicants can earn one hundred eighty five thousand bonus points. Offer ends May first twenty twenty four. Additional terms and conditions apply. To learn more, you can say yes or no.
If you'd be interested in learning about our Marriott Bonvoy credit card offers, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with JW Marriott
Wednesday, April 3, 2024 7:05 PM

What are the hours and when should I call?

JW Marriott operates the call center for this 800-721-7033 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this JW Marriott phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like JW Marriott staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call JW Marriott is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call JW Marriott

In summation, the best day to call JW Marriott is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this JW Marriott number, but it is also the day with the shortest hold times.

Why Customers Call JW Marriott

If you have time to do a bit of reading before you call JW Marriott, we recommend you read over some of our problem-specific articles.

What are the amenities offered at JW Marriott?

At JW Marriott, we offer an extensive range of amenities to ensure a luxurious and comfortable stay for our guests. Our well-appointed rooms feature plush bedding, spacious work areas, and high-speed internet access for business or leisure needs. Stay fit and rejuvenated with access to our state-of-the-art fitness center, featuring modern equipment and wellness classes. Relax and unwind at our on-site spa, offering a wide range of rejuvenating treatments and therapies. Enjoy world-class dining experiences at our restaurants and lounges, serving an array of international cuisines and signature cocktails. With our attentive concierge service, you can explore the local attractions with ease. Additionally, we provide complimentary parking, convenient transportation services, and premium event and meeting spaces for any occasion. At JW Marriott, we ensure that our guests have a truly exceptional and memorable stay.

What are the dining options available at JW Marriott?

JW Marriott offers a diverse range of dining options to ensure a memorable culinary experience for every guest. Our hotel boasts upscale restaurants, trendy lounges, and casual cafes. Indulge in a fine dining experience at our signature steakhouse, renowned for its top-quality cuts and exquisite flavors. For those seeking international cuisine, our all-day dining restaurant serves an extensive buffet, showcasing an array of global dishes prepared with fresh, local ingredients. Unwind and socialize at our vibrant lounge, offering handcrafted cocktails and an extensive selection of wines and spirits. For a quick bite or a relaxed atmosphere, our casual café serves light snacks, sandwiches, and freshly brewed coffee. JW Marriott caters to all tastes and moods, ensuring a remarkable dining experience for all our guests.

Can I earn loyalty points with my stay?

Yes, guests can earn loyalty points with their stay at JW Marriott. As a part of the Marriott Bonvoy program, members are rewarded for their loyalty. Every stay at JW Marriott earns points that can be redeemed for various benefits and exclusive experiences. Additionally, members enjoy exclusive perks such as room upgrades, late checkout, and free Wi-Fi. The more stays a member accumulates, the higher their loyalty status becomes, unlocking even more privileges and benefits. With a wide range of participating hotels worldwide, guests can earn and redeem points at not only JW Marriott but also other Marriott International brands. Start earning loyalty points and enjoy the benefits of being a member with your stay at JW Marriott.

Top JW Marriott customer service problems

Click the link above to get answers to just about any JW Marriott customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is JW Marriott's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JW Marriott agent. This phone number is JW Marriott's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-721-7033 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call JW Marriott first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, JW Marriott has 2 phone numbers. It's not always clear what is the best way to talk to JW Marriott representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for JW Marriott. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like JW Marriott. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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