JBL Phone Number

Calling JBL customer service faster by GetHuman

800-336-4525
Customer service
Current Wait: 6 mins (4m avg)
Hours: Mon-Fri 9am-11pm, Sat-Sun 9am-5pm EST; best time to call: 10:45am
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Reasons customers like you called recently

Jbl eon one pro pwar saplai bod
I'm excited to buy a JBL EXTREME * in the BLUE color thou everywhere is sold out. Could...
Good evening Sir *I purchase WIRELESS I** TWS EARBUDS not properly working. I want to r...
I have purchase a JBL boat from amozone but after two days my left boat not functioning...
I've got the Live***BT and when I connect it with my laptop, it is not recognized as he...
My jbl ***tws started having a static fuzzy sound and some reason it still charges and...
I took my jbl true ***tws out of its charging case and for some reason my right earbud...
I have jpl barty box It hang up and closed by it self and it wouldn't work again
I purchased JBL *** tws but send me old products *Arvind Chauhan **********
Well, I would like to get my money back or get the JBL fixed or send me another JBL.
Endurance Peak right earbud pairs with smartphone but left earbud stopped pairing afte...
Sir I purchased JBL TWS * Ear buds on date ********** online marketplace but left ear b...
Mera earphone kharab ho gya hai abhi * month hua purchase kise
I have my endurance jbl headphone is not connected to my device and it get me the three...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on JBL's Phone-Based Customer Care

JBL is a major manufacturer of professional and consumer audio equipment. With a long history in the business, a good reputation, and a robust direct-to-consumer business, it isn't surprising that JBL gets a lot of requests for customer service.

It should be noted, however, that JBL does not provide phone-based customer service. Instead, customers are asked to use the company's email or live chat customer support options.

Why Do People Contact JBL Customer Support?

People contact JBL customer support for a range of reasons, including:

  • Getting information on JBL products
  • Placing, changing or canceling orders
  • Troubleshooting problems
  • Getting referrals to a retailer
  • Requesting service under a warranty or arranging for a product's return or exchange

Best Practices for Calling JBL Customer Service

There are several things that you can do to help ensure that your communications with JBL customer service are handled quickly and professionally:

  • Before contacting JBL, make sure that you have relevant documentation handy. This might include invoices, order numbers, billing statements and product model or serial numbers. You may need to attach or send screenshots or scans of documents to emails or your live chat communications.
  • If you are calling for help in using a product or troubleshooting a problem, make sure you are near the device so that you can work with the customer service representative during your live chat.
  • Keep copies of your emails and chat transcripts in case you need to escalate your case.

How do Consumers Feel About Contacting JBL Customer Service?

Overall, consumers who connect with JBL customer service appear to be reasonably satisfied with the service they receive from the representatives. Neither online nor news media sources report a pattern of customer dissatisfaction with JBL's customer support team.

What Kind of Issues can JBL Customer Service Representative Resolve?

A JBL customer service representative is able to resolve many common customer concerns. These support agents can answer questions about products and orders, troubleshoot, investigate charges and billing errors, assist with claims under product warranties, and authorize returns or exchanges on orders that you have placed directly through JBL's website or call center.

What Can't Be Resolved With a Call to JBL Customer Service?

A JBL customer service representative may not be able to resolve issues that involve a third-party retailer, particularly when it comes to issues of pricing or

In some cases, your JBL device may be incompatible with other electronic devices or accessories. A JBL customer service representative may be able to suggest a workaround, but he or she cannot resolve the incompatibility outright.

What Should You Do If You Have an Unsuccessful Call with JBL?

If your exchange with JBL customer service does not resolve your concerns or answer your questions, don't give up. You may still have options.

  • Review the transcripts from your live chat session with JBL customer service or the email that you received. You may be able to identify areas of misunderstanding or a lack of clarity.
  • Next, re-contact JBL customer support. Explain politely that this is your second contact and that your first communication didn't meet your needs. Customer service agents can have a range of career experience and training. The next person who responds to your email or live chat may be in a better position to provide you with help or answers to your questions.
  • If a second communication doesn't seem to resolve your case, try getting in touch another way: If you've been emailing, try live chat and vice-versa. Another option would be to try getting in touch with JBL via its social media accounts. Specialists may be able to address your situation effectively.

Customer Number 800-336-4525 - by the Numbers

Phone number to dial800-336-4525
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-11pm, Sat-Sun 9am-5pm EST
Best time to dial10:45am
Navigate phone maze to a humanDirect to human
Average wait
Current wait6
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat
Quality of communication81%
Quality of help87%
Customer votes393
Information last updatedSat Jan 16 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

JBL's Best Toll-Free/800 Customer Phone Number

This is JBL's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a JBL agent. This phone number is JBL's Best Phone Number because 7,782 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-336-4525 include and other customer service issues. Rather than trying to call JBL we recommend you tell us what issue you are having and then possibly contact them via phone or chat. In total, JBL has 1 phone number. It's not always clear what is the best way to talk to JBL representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting JBL - by phone or otherwise

While 800-336-4525 is JBL's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other JBL customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via https://www.jbl.com/support-knowledgebase.html for Customer Service. If you think this information is inaccurate or know of other ways to contact JBL please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for JBL.

What is GetHuman's Relationship to JBL?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like JBL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Boost Mobile Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the US Postal Service Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Boost Mobile or US Postal Service. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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JBL Contact Info

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