Insight Communications Customer Service

Phone Number & Contact Info

Insight Communications's Best Phone Number

800-273-0144
Toll-free·Calls Customer Service·Most popular Insight Communications number
Q:

How do I talk to a live human at Insight Communications?

A:Calling this Insight Communications number should go right to a real human being
Q:

Does Insight Communications offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Insight Communications Customer Phone Numbers

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Insight Communications phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Insight Communications number should go right to a real human being
Below are some clips we've found from Insight Communications's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Spectrum. Ask how much you can save at Spectrum Mobile. This call may be recorded for quality and security purposes. Which are you calling about? Becoming a new customer, changing your existing service, hearing the status of an order, or scheduling an installation appointment, You can also say, it's something else."
Excerpt from a call with Insight Communications
Tuesday, March 26, 2024 8:40 PM

The first phone menu

"Welcome to Spectrum. Ask how much you can save at Spectrum Mobile. This call may be recorded for quality and security purposes. Which are you calling about? Becoming a new customer, changing your existing service, hearing the status of an order, or scheduling an installation appointment, You can also say, it's something else. For all other requests, say it's something else or press eight.
Sorry. If you're calling to get new service, say new customer or press one.
To add a service to your account, say change existing service or press two."
Excerpt from a call with Insight Communications
Tuesday, March 26, 2024 8:40 PM
In fact, much of this information on this page is superfluous because this Insight Communications phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Insight Communications operates the call center for this 800-273-0144 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 193 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Insight Communications phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Insight Communications staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Insight Communications is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 193 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Insight Communications

In summation, the best day to call Insight Communications is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Insight Communications staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Insight Communications

If you have time to do a bit of reading before you call Insight Communications, we recommend you read over some of our problem-specific articles.

What is Insight Communications' coverage area?

Insight Communications currently provides its services across several regions in the United States. With a widespread coverage area, customers can enjoy our high-quality telecommunications and cable services in various states, including Kentucky, Ohio, and Indiana. Specifically, our coverage extends to major cities such as Lexington, Louisville, Evansville, and Columbus, among others. However, please note that the exact coverage availability may vary depending on the specific addresses and regions within these states. To determine if Insight Communications is available in your area, we recommend using our online coverage checker tool or contacting our customer support team. We strive to expand our coverage area continuously, aiming to provide reliable and efficient services to as many customers as possible.

What services does Insight Communications offer?

Insight Communications offers a comprehensive range of communication services to cater to various needs. Our services include high-speed internet, cable television, and telephone services. With our high-speed internet service, customers can enjoy lightning-fast browsing, streaming, and downloading. Our cable television service provides access to numerous channels, including sports, entertainment, news, and more, ensuring there is something for everyone in the family. In addition, we offer telephone services that feature reliable connections and affordable plans, allowing customers to stay connected with friends, family, and colleagues. Insight Communications is dedicated to providing top-notch services and ensuring customer satisfaction.

Can I bundle services with Insight Communications?

Yes, you can bundle services with Insight Communications. Our company offers flexible bundles that cater to your specific needs. With our bundle options, you can combine internet, cable TV, and telephone services to create the perfect package tailored to your requirements. By bundling services, you can enjoy the convenience of having all your communication and entertainment needs met by a single provider. Our bundles are designed to provide cost-effective solutions, allowing you to save money while accessing high-quality services. Whether you need reliable internet access, a wide range of TV channels, or unlimited calling options, Insight Communications has the right bundle for you. Explore our bundle options today and streamline your communication and entertainment experience with us.

Top Insight Communications customer service problems

Click the link above to get answers to just about any Insight Communications customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Insight Communications, and their purpose. Are any of these similar to the reason you are trying to call?
Transferring service to new address: "I'm moving Friday, and I'm trying to get my service switched from where I live to where I'm moving."
- From a call lasting 27m 24s , Mar 26, 2024 8:40 PM

Conclusion and closing notes

This is Insight Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Insight Communications agent. This phone number is Insight Communications's best phone number because 1,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-273-0144 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Insight Communications first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Insight Communications has 2 phone numbers. It's not always clear what is the best way to talk to Insight Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Insight Communications. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Insight Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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