Insight Communications Customer Service Issues

I encountered issues with my card being declined while trying to make online purchases, even though I had enough funds available. I was further frustrated by being charged $1 for each unsuccessful attempt. I bought this card specifically for online shopping, and if it's not accepted where I need it, I wish to receive a full refund with the remaining balance returned. I expect to be refunded for every declined transaction where funds were available. Furthermore, the Amazon purchases are showing discrepancies compared to my statement, with apparent double charges for some items. I would appreciate a direct conversation regarding these matters. My name is J.L. and you can reach me at 1-[redacted].

I recently discovered that my card got cancelled without prior notice, and I have urgent funds trapped in the account. Despite having the correct pin#, my card kept showing an invalid pin# error when I tried to use it. Repeated attempts led to multiple decline fees being charged, even though there were sufficient funds. Upon calling customer service, I learned my card was cancelled on March 9, [redacted], due to recent activity, with a remaining balance of $***.**. Additionally, a message stated that all services would cease on April 1, [redacted], prompting me to withdraw funds by then. I never received notifications about my account closure through text or email alerts, which I previously signed up for. The lack of communication is concerning, especially the directive to converse only by mail. I need clarity on accessing my funds promptly as this situation is causing significant inconvenience.

On July 30, I reported my card as lost or stolen and requested an overnight or 48-hour replacement. The representative confirmed this but on July 31st, I was told it hadn't been done. After confirming once more, the replacement card was finally ordered. The next day, I found my misplaced card and realized it was deactivated. I assumed the replacement was on its way and waited until the third day before contacting them again. Upon calling, I was informed it would take 7 to 10 business days to receive the new card or I could visit a store affiliate. Unfortunately, the store only had green cards available, not black. Despite multiple calls and discussions with different representatives, they could only offer the same 7 to 10-day timeframe. Frustrated by the lack of progress and understanding, I asked to escalate the issue to a supervisor but encountered more delays and apologies.

Continuation from telephone number [redacted]. I forgot to provide my name in the previous message. I am Teresa Smith, and I canceled the card ending in [redacted]. After much persistence, I managed to speak to a supervisor who agreed to expedite the delivery of my card within forty-eight hours at no extra cost. I was assured that I would receive it by Monday the 12th and requested the tracking number. Upon checking the next day for the tracking information, it was not available. After insistence, the supervisor established that the order was placed on the 13th at 2:28 pm. To my dismay, the card did not arrive as expected on Wednesday. I also inquired about closing my account and receiving a cashier's check urgently. Unfortunately, I was informed it could take up to ten business days, a delay I cannot afford. I am in a dire situation as my aunt and I are homeless. This has been a seventeen-day ordeal with multiple reorders. Unwilling to endure further delays, I am considering legal action to prompt a swifter resolution. Thank you for your attention to this matter.

I recently made a deposit of $[redacted] onto one of your Insight cards at California Check Cashing Store number [redacted] in Rancho Cordova, California. Unfortunately, when I checked the card, $40 was missing, leaving me with $[redacted]. This has put me in a difficult situation as my storage bill, which is overdue, needs to be paid to avoid it being sold. I believe there have been unauthorized transactions on my account. Another deposit of $2,[redacted] was made on 9/23/[redacted] at 2:22 p.m. at the same location, but this amount cannot be located. I have obtained a printout from the store to provide you with all the necessary information for your referral department to investigate. I have not used the card for two months, and when I finally did, the store had to verify my address, indicating that someone else may have been using it during the time it was not in my possession.