Indiana Toll Road Customer Service

Phone Number & Contact Info

Indiana Toll Road's Best Phone Number

Toll-free·Calls Customer Service·Most popular Indiana Toll Road number

How do I talk to a live human at Indiana Toll Road?

A:Press 1 for English, then press 9.

Does Indiana Toll Road offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Monday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Indiana Toll Road phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then press 9.
Here is how our research team describes the way the Indiana Toll Road phone system greets you: EZ-Pass NY - For account balance info, press 1. To make a one-time payment, press 2. For account info, tags, accessories, and commuters, press 3. For a violation notice or collection notice, press 4. For EZ-Pass NY programs, press 5. For the mailing address, press 5. To pass through a toll without EZ-Pass, press 7. For MTA reload card and customer trip, press 8. To speak with a representative, press 9.
Below are some clips we've found from Indiana Toll Road's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Calling EasyPass New York. For account information, or to open an account online, please visit us at e dash z pass n y dot com. Please listen carefully as our menu options have recently changed. For English, press one. For your EasyPass account balance information, press one."
Excerpt from a call with Indiana Toll Road
Tuesday, February 27, 2024 4:15 PM

What are the hours and when should I call?

Indiana Toll Road operates the call center for this 800-333-8655 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 904 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Indiana Toll Road phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Indiana Toll Road staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Indiana Toll Road is Monday. The most busy day to call is Friday. Again, this is based on a sample of 904 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Indiana Toll Road

In summation, the best day to call Indiana Toll Road is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Indiana Toll Road staffs the call center well on Monday.

Why Customers Call Indiana Toll Road

If you have time to do a bit of reading before you call Indiana Toll Road, we recommend you read over some of our problem-specific articles.

What is the Indiana Toll Road?

The Indiana Toll Road is a major highway system spanning across the state of Indiana in the United States. It is a 156-mile long road that stretches from the Ohio state line to the Illinois state line. The toll road is a crucial transportation route for both residents and travelers, offering convenient and efficient travel options. It is maintained and operated by the Indiana Toll Road Concession Company (ITRCC). By utilizing electronic toll collection technology, the Indiana Toll Road ensures seamless and hassle-free travel for users, reducing congestion and improving overall traffic flow. The toll road provides safe and well-maintained roadways, contributing to economic growth, tourism, and connectivity between major cities and destinations within Indiana.

What are the toll rates on the Indiana Toll Road?

The toll rates on the Indiana Toll Road vary depending on the vehicle type and distance traveled. For passenger vehicles, the rates range from $1.10 to $11.70, depending on the number of exits passed. Discounts may apply for E-ZPass users. For commercial vehicles, rates range from $6.40 to $69.40 based on axle count and distance traveled. Special rates apply for oversize and overweight vehicles. Toll rates can be subject to change, so it's recommended to check the Indiana Toll Road website or contact customer service for the most current rates.

Where is the Indiana Toll Road located?

The Indiana Toll Road is located in the northern part of the state of Indiana. It spans approximately 156 miles across the state, running east-west between the Indiana-Illinois border near Lake Station and the Indiana-Ohio border near Bristol. The toll road passes through major cities and towns such as South Bend, Elkhart, and Gary. It is an essential transportation route for travelers heading to or from neighboring states and beyond, connecting to important highways such as I-80, I-90, and I-94. The Indiana Toll Road's strategic location allows for convenient access to various attractions, industries, and destinations within Indiana, making it a crucial part of the state's transportation infrastructure.

Top Indiana Toll Road customer service problems

Click the link above to get answers to just about any Indiana Toll Road customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Indiana Toll Road Customer Service Contacts

There are of course other ways to contact Indiana Toll Road customer service besides the phone. Below we list the best ones, by medium.

Indiana Toll Road Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Indiana Toll Road will reply our your email.

Indiana Toll Road Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Indiana Toll Road customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Indiana Toll Road's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Indiana Toll Road agent. This phone number is Indiana Toll Road's best phone number because 5,424 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-8655 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Indiana Toll Road first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Indiana Toll Road has 1 phone number. It's not always clear what is the best way to talk to Indiana Toll Road representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Indiana Toll Road. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Indiana Toll Road. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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