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Illinois Vehicle Services Department (DMV/RMV) Customer Service

Phone Number & Contact Info

Illinois Vehicle Services Department (DMV/RMV)'s Best Phone Number

217-785-3000
Calls Customer Service·Most popular Illinois Vehicle Services Department (DMV/RMV) number
Q:

How do I talk to a live human at Illinois Vehicle Services Department (DMV/RMV)?

A:Press 1.
Q:

Does Illinois Vehicle Services Department (DMV/RMV) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-4:30pm EST. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Illinois Vehicle Services Department (DMV/RMV) phone number to document the phone system.
Here is how our research team describes the way the Illinois Vehicle Services Department (DMV/RMV) phone system greets you: Thank you for calling the Illinois Secretary of State information line. If you are 70 years of age or older and need a road test, you can now visit our senior-only locations at 7,000 South Bridgeview at CT Stadium and 2100 Ridge Avenue in Evanston. You can be seen on a walk-in basis, Friday from 8:00 a.m. For more information, please press 2. Press 3 for assistance scheduling an in-car drive for DMV locations, information on hours of operation, scheduling a state ID, and driver's license renewal appointment. If a road test is not needed or for questions about Real ID or any other inquiries, please stay on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1

What are the hours and when should I call?

Illinois Vehicle Services Department (DMV/RMV) operates the call center for this 217-785-3000 phone number Mon-Fri 8am-4:30pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Illinois Vehicle Services Department (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Illinois Vehicle Services Department (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Illinois Vehicle Services Department (DMV/RMV) is Friday. The most busy day to call is Monday. Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Illinois Vehicle Services Department (DMV/RMV)

In summation, the best day to call Illinois Vehicle Services Department (DMV/RMV) is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Illinois Vehicle Services Department (DMV/RMV) staffs the call center well on Friday.

Calling this Illinois Vehicle Services Department (DMV/RMV) Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Aug 11, 2023

The most confusing thing about calling Illinois Vehicle Services Department (DMV) is that the recorded greeting thanks you for calling the Secretary of State. At first, that can be confusing, especially if this is your first time calling the DMV. However, despite this, it is the right number if you need to take care of a licensing issue. In my case, I wanted some information on the forms that I would be required to have with me to upgrade my current license from a driver's license to a REAL ID so that I can travel with it. Since I am leaving soon, I wanted to make sure that I got the process right the first time. 

A phone call to the Illinois Vehicle Services Department can take some time because there seems to be an endless amount of directories, but if you hang on, you will get to talk to a real person quickly. The end result paid off, but it would have been nice if I wasn't stuck attempting to navigate through so many directory boards while handling other things in my home. It is the one thing that made my phone call take longer than it really should have. 

The first directory was quite long. It listed out over ten things, but the REAL ID questions were associated with option 2, so I chose that after listening to a few more that didn't seem to have anything to do with the DMV. However, then I had another long list to choose from and eventually chose to wait on the line for more options, which meant I had to listen to a third directory. At this point, the process seemed a bit exhausting, and I called close to closing time, so I was worried that no one would answer the phone. 

To my surprise, once I navigated my way through the directory, a customer service representative answered the phone in less than five seconds. This was very rewarding, and they spoke clear and fluent English, talked me through the process of what it would take to upgrade my license, and listed the documents I would need. I also had questions about the processing time for the REAL ID, and they talked to me about estimated timeframes and a few things that I could do to help expedite the process so there would not be any delays.

While initially confusing, the customer service for the Illinois DMV turned out to be excellent. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Illinois Vehicle Services Department (DMV/RMV)

If you have time to do a bit of reading before you call Illinois Vehicle Services Department (DMV/RMV), we recommend you read over some of our problem-specific articles.

What documents do I need to bring to the DMV to register a vehicle?

To register a vehicle at the Illinois Vehicle Services Department (DMV/RMV), you will need to bring several necessary documents. Firstly, you must provide a valid and current Illinois driver's license or identification card as proof of identity. Additionally, the vehicle's title must be available, showing ownership, and containing accurate details such as odometer reading and lienholder information if applicable. Proof of valid auto insurance is crucial, along with the vehicle's current and valid registration card or renewal notice. Additionally, you must provide a completed Application for Vehicle Transaction form and pay the appropriate fees. It's advisable to bring payment in the form of cash, check, or money order, as some locations may not accept credit or debit cards. Bring copies of all these documents to ensure a smooth registration process at the DMV.

Top Illinois Vehicle Services Department (DMV/RMV) customer service problems

Click the link above to get answers to just about any Illinois Vehicle Services Department (DMV/RMV) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Illinois Vehicle Services Department (DMV/RMV) is extracted from issues that customers have reported to GetHuman.
Illinois Vehicle Services Department (DMV/RMV) issues reported to GetHuman

More Illinois Vehicle Services Department (DMV/RMV) Customer Service Contacts

There are of course other ways to contact Illinois Vehicle Services Department (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.

Illinois Vehicle Services Department (DMV/RMV) Customer Help Desk / Web Support

cyberdriveillinois.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Illinois Vehicle Services Department (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Illinois Vehicle Services Department (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Illinois Vehicle Services Department (DMV/RMV) agent. This phone number is Illinois Vehicle Services Department (DMV/RMV)'s best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 217-785-3000 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Illinois Vehicle Services Department (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Illinois Vehicle Services Department (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to Illinois Vehicle Services Department (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Illinois Vehicle Services Department (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Illinois Vehicle Services Department (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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