A:Calling this Houzz number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Houzz for you.
Q:
Does Houzz offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 5am-430pm PST.The least busy day is Tuesday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Houzz below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Houzz phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Houzz number should go right to a real human being
Below are some clips we've found from Houzz's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Houzz. Please note, your call may be recorded or monitored for quality and training purposes.
Our full privacy policy can be found at howes dot com.
For questions related to checking out or placing an order, please press one.
For questions about an order you've already placed, please press two."
Excerpt from a call with Houzz
Wednesday, January 10, 2024 6:45 PM
They may ask you to enter information with the dial pad
"Thank you for calling House. Please note, your call may be recorded or monitored for training purposes.
Our privacy policy can be found at house dot com.
For questions related to checking out or placing an order, please press one.
For questions on an order you have placed, please press two.
If you have a specific product in mind, please have the product ID number ready so
Please enter your party's extension followed by the pound sign."
Excerpt from a call with Houzz
Thursday, November 14, 2024 7:03 PM
The first phone menu
"Thank you for calling House. Please note your call may be recorded or monitored for training purposes.
Our privacy policy can be found at hause dot com.
For questions related to checking out or placing an order, please press one.
For questions on an order you have already placed, please press two."
Excerpt from a call with Houzz
Tuesday, May 28, 2024 4:59 PM
After you press 2
"If you know your party's extension, please press three.
For questions regarding checkout, the status of your order, or shipping, press one."
Excerpt from a call with Houzz
Tuesday, June 11, 2024 7:53 PM
In fact, much of this information on this page is superfluous because this Houzz phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Houzz operates the call center for this 800-368-4268 phone number Mon-Fri 5am-430pm PT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 211 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Houzz call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Houzz phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Houzz staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Houzz is Tuesday.The most busy day to call is Monday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 211 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Quietest
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Houzz is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Houzz staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Houzz
If you have time to do a bit of reading before you call Houzz, we recommend you read over some of our problem-specific articles.
The ideabook feature on Houzz is a convenient tool that allows users to collect and organize inspirational ideas for their home renovation or design projects. It acts as a virtual scrapbook where users can save images, articles, and products from the millions of user-generated content and professional portfolios available on Houzz. With the ideabook feature, users can create multiple boards, each focusing on different aspects of their project, such as living room, kitchen, or outdoor space. Users can also collaborate with others by sharing their ideabooks, allowing for easy communication and collaboration with architects, designers, or family members. Additionally, users can add comments and notes to their saved ideas, making it a personalized and dynamic resource to plan and visualize their dream home.
Houzz Pro+ membership is a premium subscription option offered by the home design platform, Houzz. It is primarily designed for professionals in the home improvement and design industry. With Houzz Pro+, members receive a range of exclusive benefits and tools to boost their business. These include targeted local marketing campaigns, enhanced visibility in search results, and the ability to showcase their work through professional portfolios on the Houzz platform. Houzz Pro+ members also gain access to advanced analytics to track their performance and receive valuable insights into customer behavior. Additionally, members can utilize Houzz's project management and collaboration tools to streamline their workflow and communicate effectively with clients. Overall, Houzz Pro+ membership provides a comprehensive suite of resources to help professionals grow their businesses and connect with potential clients within the thriving Houzz community.
The Houzz Return Policy allows customers to return most items within 30 days of delivery for a refund. To initiate a return, users must fill out a Return Form on the Houzz website. Once approved, users will receive a Return Authorization Number, which must be included in the return package. The item must be in its original condition and packaging to be eligible for a refund. However, certain items, such as personalized or custom-made products, are non-returnable unless they arrive damaged or defective. Return shipping costs are the responsibility of the customer, except in cases where the item is damaged or defective. Customers can contact Houzz's customer support for any additional questions or concerns regarding the return process.
Click the link above to get answers to just about any Houzz customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Houzz, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about shower system: "Are they exactly the same thing?"
- From a call lasting 16m 12s , Nov 14, 2024 4:58 PM
Information about why customers call Houzz is extracted from issues that customers have reported to GetHuman.
This is Houzz's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Houzz agent. This phone number is Houzz's best phone number because 4,746 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-368-4268 include Account Setup, Overcharge on Account, Account Access, Cancel Account, Trouble With the App and other customer service issues. Rather than trying to call Houzz first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Houzz has 1 phone number. It's not always clear what is the best way to talk to Houzz representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Houzz. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Houzz. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.