How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Hostway.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from Hostway.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Hostway. Please be advised that this call may be monitored and or recorded for quality assurance purposes.
You may dial it at any time. If you know the extension of the party you're looking to reach, you may dial it at any time during this message.
For sales, press one.
For customer service and billing, press two."
Excerpt from a call with Hostway.com
Tuesday, April 16, 2024 10:01 PM
What are the hours and when should I call?
Hostway.com operates the call center for this 866-467-8929 phone number Mon-Fri 9am-6pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 27 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hostway.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hostway.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hostway.com is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 27 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Hostway.com is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hostway.com staffs the call center well on Friday.
More Ways to Contact Hostway.com Customer Service
There are of course other ways to contact Hostway.com customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Hostway.com provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Hostway.com will reply our your email.
As a last, sometimes only, resort- Hostway.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Hostway.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hostway.com agent. This phone number is Hostway.com's best phone number because 162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-467-8929 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Hostway.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat. In total, Hostway.com has 1 phone number. It's not always clear what is the best way to talk to Hostway.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hostway.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hostway.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.