Honda Customer Service

Phone Number & Contact Information

800-999-1009
Toll-free·Calls Customer Service·Most popular Honda number
Q:How do I get a live human at Honda?
A:Press 7
Q:Does Honda offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6am-5pm PST. The least busy day is Tuesday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Honda phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 7
Here is how our research team describes the way the Honda phone system greets you: For lease accounts or consumer loans, press or say 1. If you know your case number, press or say 2. For recalls, product updates, and warranties, press or say 3. For radio or navigation support, press or say 4. For Honda Link, press or say 6.
Below are some clips we've found from Honda's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"For questions about your Honda Financial Services consumer loans, lease accounts, or Honda care vehicle service contract, press or say one."
Excerpt from a call with Honda
Wednesday, March 20, 2024 1:27 AM

What are the hours and when should I call?

Honda operates the call center for this 800-999-1009 phone number Mon-Fri 6am-5pm PT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 837 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Honda phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Honda staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Honda is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 837 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Honda is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Honda staffs the call center well on Tuesday.

Why call this Honda number?

Below is a sample of recent calls to Honda, and their purpose. Are any of these similar to the reason you are trying to call?
Unresolved recall issue: "My Honda airbag recall was not fixed and now my car is unsafe to drive due to wires wrapped up in seat gears."
- From a call lasting 19m 49s , Mar 26, 2024 8:00 PM

My Experience Calling 800-999-1009

Feb 20, 2024

I have an old Acura. It's a 2010 and I don't drive it much since I upgraded my own vehicle, but the thing about Honda's is they are workhouses. Those cars easily get over 300,000 miles when they are maintained right, and I planned on getting at least that much out of my Acura which is why I hung onto it. Finally, my son is getting old enough to get a license and I have plans for it to be his first car, but before I handed it over, I wanted to get the radio working again. 

The radio system is linked to some type of code, and since I only drive the car a few times a year to keep the fluids running, I don't really know it at this point. I  figured I wasn't the first to forget the code, so I decided to call Honda's customer service line to figure out what I was supposed to do about it. Of course, millions of people own Hondas so I really didn't know what I would be walking into, but I figured calling was easier than going to a dealer. 

When I first called, after a brief greeting, the automated assistant launched a huge list of questions including, "Thank you for calling America’s Honda customer service department. To continue in English, press or say 1. For questions about your Honda financial services, vehicle loans, consumer loans, or lease accounts press or say 1. If you know your case number, or party's extension, press or say 2. For information about recalls, product updates, or warranty extensions, press or say 3. For radio or navigation security code support, press or say 4. For Honda Link, press or say 5. To repeat these options, press or say 9." I will add, that they ran through the options so quickly that I did have to have them repeated, but I was delighted that there was a direct option for radio support. 

Once I chose 4, I had the following two options, "For assistance with your radio code, press or say 1. For assistance with your navigation system, press or say 2." I chose one and then a recorded message said, "If you own a vehicle made before 2013, most radio presets can be accomplished by pressing and holding the radio button while the vehicle is running. If your display shows a code E or 0E, you will need to wait at least one hour before trying a reset. If your vehicle is a 2001 or older Acura, and you do not know your radio code, press or say 1. If you know your radio code, press or say 2. To retrieve your radio code, press or say 3."

This was weird to me since retrieving and not knowing your code almost seemed to be the same thing, but I went with option 1 and it told me that I had to take it to a dealer. Interestingly enough, it asked me for my zipcode and told me that it couldn't find a dealer, but then went ahead and listed three that were nearby. I'm not sure what was up with that, but at least I knew what to do next. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Honda Customer Service

There are of course other ways to contact Honda customer service besides the phone. Below we list the best ones, by medium.
Live Chat
https://automobiles.honda.com/information/customer-relations# - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Honda provides this option.
X (formerly Twitter)
@HondaCustSvc - Customer Service
Use the link to connect with customer service through Twitter
Honda, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
https://www.facebook.com/Honda - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Honda, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Honda's website
As a last, sometimes only, resort- Honda customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Honda's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Honda agent. This phone number is Honda's best phone number because 5,022 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-999-1009 include Repair, Find a service center, Warranty, Recalls, Financing and other customer service issues. Rather than trying to call Honda first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or chat or facebook. In total, Honda has 1 phone number. It's not always clear what is the best way to talk to Honda representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Honda. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Honda. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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