Honda Customer Service Issues

I recently purchased a brand new [redacted] Honda Civic SI Sport from a dealer in Salem, Oregon. Unfortunately, the clutch is now broken, and I am reaching out to inquire about the warranty coverage. When I bought the car, I was told it had a warranty for 60 days or 60,[redacted] miles. However, the car doesn't have 60,[redacted] miles yet; it's only been two months. Can you please confirm if the warranty is still valid? I would appreciate it if someone could clarify this and let me know if the repairs for the clutch are covered. You can reach me at [redacted]. Thank you for your help. - J.

I am frustrated because my car wouldn't start and I had to ask my husband for help. My [redacted] Honda CRV Touring only has 15,[redacted] miles and is always stored in the garage. My warranty expired on March 10th, and the car broke down on April 1st. Despite getting it serviced on March 15th where they claimed everything was fine, the battery failed in less than a month after the warranty lapsed. When I contacted Jenkins, who I've been a loyal customer to with three Honda purchases and all my services, they offered no assistance and simply quoted me for a new battery. I usually trade my cars every three years before the warranty ends, but they currently have no available options for me. I have owned multiple Hondas, but if this is indicative of their customer service, it might be my last one. Thank you for letting me share my frustration.

My allocated Honda Pioneer [redacted] Forest Edition has been delayed until the end of this month. I am reaching out to confirm whether it will indeed be arriving as promised this time or if there might be another delay, prompting me to consider an alternative side-by-side brand. I rely on this machine and can't afford further uncertainties from Honda. Moreover, I recently purchased a new Honda CRV for my wife and a new Honda Civic for my daughter, both paid for in cash. I intend to do the same for the Pioneer [redacted] if it finally arrives. Time is of the essence, and if it's not available at the Profile Power Sports dealership in Conway, NH, by the end of the month, I may have to explore other, less preferable options. Thank you for your attention to this matter. Best regards, James N.

We were financing a [redacted] Honda Civic for 2 years when we fell behind on car payments. My husband contacted them to ensure they wouldn't repossess it, and they assured us that as long as we made some payment efforts, they wouldn't take it. We were making payments, even more than required sometimes, but unexpectedly, they repossessed it on a day when a payment was due. We tried to settle the balance on the same day, but when we called, they couldn't provide the exact amount owed to retrieve the car. They mentioned a review process and promised to call back, but they never did. When we followed up, they miscalculated the amount owed. They demanded an excessive sum to return the car, citing we owed $20,[redacted], which was untrue. It's frustrating as the car had low mileage, and they seemed disorganized. Resolving this has been difficult and has impacted our credit negatively. Dealing with Honda's inconsistencies has been disappointing and inconvenient.

I recently experienced a situation with my [redacted] Honda Accord where all the warning indicators turned on. I brought it to a trusted repair shop in my hometown for diagnosis. Last week on Wednesday, the diagnostic code pointed to an issue with the PCM. The shop ordered the part from Honda, and after delivery and installation, they encountered difficulties with the antilock programming due to a website error message. Despite submitting a ticket as advised by Honda last Friday, there has been no response, and my car remains inoperable. I urgently require someone from Honda to address this matter promptly so that the repair can be completed. The shop only needs approximately an hour and a half to finalize the programming once they receive assistance. This delay is frustrating, especially considering our long-standing loyalty as Honda owners for over 15 years. Additionally, the PCM failure in a three-year-old car with only [redacted],[redacted] miles seems unexpected. Your immediate attention to this issue is greatly appreciated. Thank you.

I have a [redacted] Honda Accord Hybrid with a persistent red airbag light since the airbag recall. Despite not mentioning the light during the repair, when I finally did, I was told there's no existing recall for my vehicle. They are charging me $[redacted] just for an inspection, not including the repair costs which involve electrical issues and problems with the driver and passenger seats. As a loyal Honda customer since my [redacted] Prelude, I find the $[redacted] bill for half the repairs, excluding the airbag problem, unreasonable for my fixed income. I'm disappointed in Honda, a company I used to praise.

In May, I placed a deposit for a [redacted] Honda Accord EXL Hybrid in Meteorite Gray with an expected manufacturing date in July. When I recently inquired about the status, I was informed that the color had been changed to Canyon River Blue on the manufacturing printout. Despite living in southern Indiana, I was told that no EXL Hybrids in Meteorite Gray would be produced in the near future, but I could opt for the color in an Accord Touring instead. The dealership mentioned that the color change was a decision made by Honda, not by them. This situation seems surprising and somewhat random to me. Can someone shed light on why the [redacted] Accord EXL Hybrid in Meteorite Gray is unavailable for order? Thank you.

I have a [redacted] Honda Pilot Touring with the RES system. The car starts fine, and all stereo and navigation features function correctly. However, when I press the Rear Power button to activate the RES, nothing happens. The rear screen remains off, and I am unable to insert or remove DVDs. I am interested in attempting to replace the fuse on my own before taking it to a repair shop. I have checked my owner's manual and searched online, but I have been unable to find information on which fuse and where the fuse box is located that controls the RES system. Any assistance you can provide on this matter would be highly appreciated. Thank you.

I noticed that the safety recall for the rear frame brace on my 2[redacted] CRV mentioned an estimated 1 hour and 30 minutes in the safety recall notice. However, the service center's estimate is 2 days, and they currently have a vehicle that has been waiting there for 2 months for American Honda to provide a solution. This extended wait time is concerning, especially since I'm considering putting my car into long-term storage for the year. I hope there can be a resolution to shorten the wait time and minimize the loss of my vehicle.

I bought a [redacted] Honda CRF 250r in July [redacted]. I rode it a few times, then it stopped running in October [redacted]. I had to save up money for repairs at Loweville Honda in NY in February [redacted]. Since then, we rebuilt the bike, put in a new crank, and swapped out parts with a new showroom bike. Now, it's the end of September, the bike still doesn't run, and it's still at Honda. I'm still making payments on it. I believe a company as big as Honda should replace it with a new [redacted]. They had high-level Honda techs look at it too.