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Hitachi Customer Service

Phone Number & Contact Info

Hitachi's Best Phone Number

800-448-2244
Toll-free·Calls Customer Service·Most popular Hitachi number
Q:

How do I talk to a live human at Hitachi?

A:Must choose an option 1-5 to be transferred.
Q:

Does Hitachi offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 11 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Hitachi phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-5 to be transferred.
Here is how our research team describes the way the Hitachi phone system greets you: Business Products, press 1. Consumer electronics, press 2. Power tools, press 3. Hard drives, press 4. Starboard software, interactive whiteboards, P-panel, wireless tablets, press 5. For all other products, please visit our website.

What are the hours and when should I call?

Hitachi operates the call center for this 800-448-2244 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 465 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hitachi phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hitachi staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hitachi is Wednesday. The most busy day to call is Friday, which averages 66% more phone calls by comparison. Again, this is based on a sample of 465 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Hitachi

In summation, the best day to call Hitachi is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hitachi staffs the call center well on Wednesday.

Why Customers Call Hitachi

If you have time to do a bit of reading before you call Hitachi, we recommend you read over some of our problem-specific articles.

What is Hitachi's return policy?

Hitachi's return policy ensures customer satisfaction. If you are not completely satisfied with your Hitachi product, you may return it within 30 days from the date of purchase. The item must be in its original condition, with all accessories and packaging included. To initiate a return, please contact our customer service team for a Return Merchandise Authorization (RMA) number. This number must be included with the returned item. Shipping and handling charges are non-refundable, and the customer is responsible for the return shipping costs. Once the returned item is received and inspected, a refund will be issued to the original payment method. Hitachi strives to provide hassle-free returns and top-notch customer service.

What products does Hitachi offer?

Hitachi offers a diverse range of products across multiple industries. They specialize in manufacturing consumer electronics, including televisions, home appliances, and audio equipment. In the automotive sector, Hitachi provides various components like engine management systems, electric drivetrains, and automotive electronics. Furthermore, they are known for their industrial solutions, such as industrial equipment, power systems, and construction machinery. Hitachi also offers information technology solutions like data storage systems, servers, and software services. Additionally, their portfolio includes healthcare equipment, such as MRI systems, diagnostic ultrasound machines, and laboratory automation solutions. Overall, Hitachi's product lineup caters to a wide variety of needs, consistently delivering reliable and innovative solutions globally.

Do Hitachi products come with a warranty?

Yes, all Hitachi products are backed by a warranty. At Hitachi, we value the trust our customers place in our products and committed to providing high-quality and reliable products. Each Hitachi product comes with a warranty that covers manufacturing defects and workmanship errors. The duration of the warranty may vary depending on the product category and region. We recommend reviewing the warranty terms and conditions specific to the product you are interested in. If any issues arise during the warranty period, our dedicated customer support team is available to assist you. Rest assured, with a Hitachi product, you can enjoy peace of mind knowing that your purchase is protected by a comprehensive warranty.

Top Hitachi customer service problems

Click the link above to get answers to just about any Hitachi customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Hitachi Customer Service Contacts

There are of course other ways to contact Hitachi customer service besides the phone. Below we list the best ones, by medium.

Hitachi Customer Help Desk / Web Support

hitachi.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Hitachi customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Hitachi's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hitachi agent. This phone number is Hitachi's best phone number because 1,488 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-448-2244 include Refund a Charge, Return an Order, Installation Help, Account Access, Device Support and other customer service issues. Rather than trying to call Hitachi first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Hitachi has 1 phone number. It's not always clear what is the best way to talk to Hitachi representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hitachi. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hitachi. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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