Herff Jones Customer Service

Phone Number & Contact Info

Herff Jones's Best Phone Number

800-837-4235
Toll-free·Calls Customer Service·Most popular Herff Jones number
Q:

How do I talk to a live human at Herff Jones?

A:Calling this Herff Jones number should go right to a real human being
Q:

Does Herff Jones offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-6pm EST. The least busy day is Tuesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Herff Jones Customer Phone Numbers

Corporate Offices

800-437-3393
Toll-free · Mon-Fri 8am-6pm EST · Direct to corporate headquarters ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Herff Jones phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Herff Jones number should go right to a real human being
Below are some clips we've found from Herff Jones's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Herff Jones. To learn more about our products and services, please visit us online at heff jones dot com. To find answers to some common questions, check out our new FAQ page, by going to heurf dot l y slash f a q. Calls are recorded to better serve you.
For college product information and assistance, press one.
For high school product information and assistance, press two."
Excerpt from a call with Herff Jones
Wednesday, May 8, 2024 7:59 PM
In fact, much of this information on this page is superfluous because this Herff Jones phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Herff Jones operates the call center for this 800-837-4235 phone number Mon-Fri 8am-6pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Herff Jones phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Herff Jones staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Herff Jones is Tuesday. The most busy day to call is Friday, which averages 125% more phone calls by comparison. Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Herff Jones

In summation, the best day to call Herff Jones is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Herff Jones staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Herff Jones

If you have time to do a bit of reading before you call Herff Jones, we recommend you read over some of our problem-specific articles.

What is the deadline for ordering graduation products?

The deadline for ordering graduation products from Herff Jones is typically determined by your school or institution. It is recommended to check with your school's administration or graduation coordinator to get specific deadlines and ordering instructions. In general, it is advisable to place your order as early as possible to ensure timely delivery of your graduation items. Ordering well in advance also allows you to take advantage of any early bird discounts or promotions offered by Herff Jones. As graduation products are personalized and made-to-order, it is crucial to give yourself enough time for production and shipping. Herff Jones aims to make your graduation day memorable, so make sure to communicate with your school and place your order accordingly.

Top Herff Jones customer service problems

Click the link above to get answers to just about any Herff Jones customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Herff Jones's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Herff Jones agent. This phone number is Herff Jones's best phone number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-837-4235 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Herff Jones first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Herff Jones has 2 phone numbers. It's not always clear what is the best way to talk to Herff Jones representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Herff Jones. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Herff Jones. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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