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Herff Jones Customer FAQ

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What is Herff Jones's Phone Number?

The question we are asked most often is about how to talk to Herff Jones customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Herff Jones customer service, get an answer now.

Recent Herff Jones Customer Questions

I have an order number but would like details from that order

While we understand your need to get more information about your order, as an FAQ page answering assistant, we don't have access to specific orders or personal data. Herff Jones has a dedicated customer service team who will be able to assist you with this. You can contact them directly with your order number, and they should be able to provide you the details that you need. Remember, always provide your order number, the name under which the order was made, and any other relevant details to facilitate the process.
Asked Mar 4, 2024 3:22 PM

Help me with my Herff Jones customer service issue

Ordering and Delivery

What is the deadline for ordering graduation products?

The deadline for ordering graduation products from Herff Jones can differ based on the school and product. Schools usually set...

When will my graduation order be delivered?

The delivery of a graduation order from Herff Jones can take several weeks and varies based on the items ordered and the time...

Can I change my order after it has been placed?

Once an order is placed with Herff Jones, modifying it can be complicated and depends on its processing status. Changes may be...

What should I do if my products arrive damaged?

Upon receiving damaged products from Herff Jones, inspect them for visible damage and photograph the items and packaging. Check...

How can I track my order?

To track an order with Herff Jones, customers should visit their official website and use the order tracking feature, typically...

Customization Options

Can I customize my graduation announcements?

Graduation announcements from Herff Jones can be tailored in numerous ways, including designs, colors, and text options....

Can I order personalized graduation gifts?

Herff Jones offers a range of customizable graduation gifts for various educational levels, including engraved class rings,...

Payments and Returns

What payment methods do you accept?

Herff Jones provides a range of payment options, including major credit cards like Visa and MasterCard, as well as possible...

Can I return or exchange my graduation products?

Herff Jones has specific return and exchange policies that depend on the product type. Customized items, like caps and gowns,...

Are there any discounts available for bulk orders?

Herff Jones usually provides discounts for bulk purchases aimed at schools and organizations, with details depending on product...

Products Information

Do you offer international shipping?

Herff Jones generally focuses on U.S. customers but may offer international shipping through select partners or distributors...

What is the difference between a class ring and a graduation ring?

Class rings are typically obtained during school years to celebrate achievements and school spirit, while graduation rings...

Can I order additional copies of my yearbook?

Herff Jones generally allows for the purchase of extra yearbook copies even after the main ordering period has ended, but this...

What materials are used in your class rings?

Herff Jones class rings are made from high-quality metals like gold, silver, and other metals, with options in various tones....
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