Toll-free · 24 hours, 7 days · Press 1, then press 3, then press 2, then wait on the line until transferred to a representative. · To place an order or request a catalog, press 1. To check the status of an existing order or if you have a product question, press 2. For all other customer service inquiries, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Heartland America below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Heartland America phone number to document the phone system.
Here is how our research team describes the way the Heartland America phone system greets you: To place an order or request a catalog, press 1. To check the status of an existing order or if you have a product question, press 2. For all other customer service inquiries, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 then 3
What are the hours and when should I call?
Heartland America operates the call center for this 800-229-2901 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 65 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Heartland America call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Heartland America phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Heartland America staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Heartland America is Thursday.The most busy day to call is Sunday, which averages 180% more phone calls by comparison.Again, this is based on a sample of 65 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
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Quietest
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The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Heartland America is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Heartland America staffs the call center well on Thursday.
Why Customers Call Heartland America
If you have time to do a bit of reading before you call Heartland America, we recommend you read over some of our problem-specific articles.
Heartland America is a trusted online retailer that has been serving customers since 1985. It started as a small mail-order catalog company and has now expanded to become a leading e-commerce platform. At Heartland America, we pride ourselves on offering a wide variety of high-quality products at affordable prices. Our extensive product range includes electronics, home and garden essentials, clothing, health and wellness products, and much more. We strive to provide excellent customer service and ensure your shopping experience is seamless and enjoyable. Whether you're looking for household appliances or unique gifts, Heartland America is your go-to destination. Shop with confidence and discover why millions of customers trust us for their everyday needs.
Heartland America is based in Chaska, Minnesota, USA. Located in the heart of America, our headquarters is situated in this charming city. We take pride in being an American company, rooted in the heartland. From this central location, we serve customers all across the United States, delivering a wide range of quality products at affordable prices. Our Minnesota base allows us to efficiently manage operations, maintain strong relationships with manufacturers, and promptly fulfill orders for our valued customers. With our commitment to excellent customer service and our American heritage, Heartland America continues to serve the heartland and beyond, bringing exceptional products and savings to households throughout the country.
Heartland America offers a hassle-free return policy to ensure customer satisfaction. If you are not pleased with your purchase, you can return it within 30 days of receipt for a refund or exchange. The merchandise must be in its original condition, with all tags and packaging intact. Certain non-returnable items include personalized or perishable products, as well as items marked as final sale. To initiate a return, simply contact our customer service team, who will guide you through the process and provide a return label if necessary. Once we receive your returned item, we will promptly process your refund or exchange. Heartland America's return policy aims to make your shopping experience worry-free and enjoyable.
Click the link above to get answers to just about any Heartland America customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Heartland America is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Heartland America will reply our your email.
Heartland America Customer Help Desk / Web Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- Heartland America customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Heartland America's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Heartland America agent. This phone number is Heartland America's best phone number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-229-2901 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Heartland America first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Heartland America has 2 phone numbers. It's not always clear what is the best way to talk to Heartland America representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Heartland America. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Heartland America. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.