Health Choice Customer Service

Phone Number & Contact Info

Health Choice's Best Phone Number

800-323-9980
Toll-free·Calls Customer Service·Most popular Health Choice number
Q:

How do I talk to a live human at Health Choice?

A:Calling this Health Choice number should go right to a real human being
Q:

Does Health Choice offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Health Choice phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Health Choice number should go right to a real human being
In fact, much of this information on this page is superfluous because this Health Choice phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Health Choice operates the call center for this 800-323-9980 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Health Choice phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Health Choice staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Health Choice is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Health Choice

In summation, the best day to call Health Choice is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Health Choice staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Health Choice

If you have time to do a bit of reading before you call Health Choice, we recommend you read over some of our problem-specific articles.

What is Health Choice?

Health Choice is a comprehensive health insurance plan that offers individual and family coverage options. It is designed to provide affordable and high-quality healthcare services to its members. With Health Choice, individuals have access to a wide network of healthcare providers, including primary care physicians, specialists, hospitals, and pharmacies. The plan covers a variety of healthcare services, including preventative care, hospital stays, doctor visits, prescription drugs, and more. Health Choice also offers additional benefits such as wellness programs, telemedicine services, and 24/7 nurse hotlines to ensure members have the support they need. With a focus on personalized care and cost-effectiveness, Health Choice aims to promote the well-being and overall health of its members through accessible and affordable healthcare options.

What is the cost of Health Choice?

The cost of Health Choice varies depending on several factors such as location, plan type, and coverage options. Health Choice offers a range of plans tailored to meet individual needs and budgets. Prices may differ for single individuals, families, and seniors. To determine the exact cost for a specific plan, it is recommended to visit the Health Choice website or contact their customer service team. They provide detailed information on premiums, deductibles, and co-pays, allowing individuals to select a plan that aligns with their budget and provides the necessary coverage. Health Choice strives to offer competitive prices while ensuring quality healthcare for their members, making it a cost-effective option for individuals and families seeking comprehensive health insurance coverage.

What is North Carolina Health Choice?

North Carolina Health Choice is a government-sponsored program designed to provide affordable healthcare coverage for children in low-income families who do not qualify for Medicaid. It is a comprehensive health insurance program that offers a range of benefits, including doctor visits, hospital stays, prescription medications, preventive care, and dental services. The program ensures that eligible children have access to quality healthcare, promoting their overall well-being. North Carolina Health Choice aims to bridge the gap for families who are unable to afford private insurance but earn too much to qualify for Medicaid. It offers peace of mind to parents, knowing that their children can receive essential healthcare services without financial burdens.

Top Health Choice customer service problems

Click the link above to get answers to just about any Health Choice customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Health Choice, and their purpose. Are any of these similar to the reason you are trying to call?
Checking on missing coupons: "I have not received my coupons for over a month and wondering if there's an issue with my account."
- From a call lasting 9m 41s , Jan 15, 2024 6:15 PM

Conclusion and closing notes

This is Health Choice's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Health Choice agent. This phone number is Health Choice's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-323-9980 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Health Choice first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Health Choice has 1 phone number. It's not always clear what is the best way to talk to Health Choice representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Health Choice. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Health Choice. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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