Harley Davidson Customer Service

Phone Number & Contact Info

Harley Davidson's Best Phone Number

Calls Customer Service·Most popular Harley Davidson number

How do I talk to a live human at Harley Davidson?

A:Press 2 then 6 then 4

Does Harley Davidson offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-7pm CST. The least busy day is Monday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Harley Davidson phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 then 6 then 4
Here is how our research team describes the way the Harley Davidson phone system greets you: Help with HD membership program, press 1. Help with HD online store, press 2. Customer care, press 3.

What are the hours and when should I call?

Harley Davidson operates the call center for this 414-343-4056 phone number Mon-Fri 8am-7pm CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 239 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Harley Davidson phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Harley Davidson staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Harley Davidson is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 239 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Harley Davidson

In summation, the best day to call Harley Davidson is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Harley Davidson staffs the call center well on Monday.

Calling this Harley Davidson Customer Number

Christian Allen is the editor / author responsible for this content.
Jan 23, 2024

When calling Harley Davidson, it's important to know that if you don't have a vehicle identification number, you're not going to be able to get anything out of calling. When I attempted to call to get information about finding a Harley Davidson dealer near me, I was first taken to the automated menu, where I was presented with two menus worth of questions to get me to the right location.

However, upon getting through those menus, I was told that in accordance with Harley Davidson's policies, I would need to have my vehicle identification number and provide that in order to get assistance from them. The system didn't give me any reason as to why I needed to enter a VIN in order to to get assistance; it just told me that it was Harley Davidson's policy. It also told me that if I did not have the VIN available, I would need to call back another time when I had it.

As I didn't have a VIN, I wasn't able to progress. With that being the case, the system automatically hung up on me after giving me an opportunity to enter the number. There wasn't a way to get past the choke point by refusing to enter a number, nor could I ask for help in another way to get to a live person. The call simply ended at that point, with no way around it.

It seems a bit of an odd choice for Harley Davidson to set up its help line in this manner, given the nature of its business. As a motorcycle company, it would make sense for them to want to encourage new customers as well as cater to existing customers, but there's no way for new customers to get any information about finding dealers, where to get parts or any of the other details that come with becoming a motorcycle owner.

It seems like Harley Davidson wants to focus on providing the best experience it can for its existing customers by streamlining the assistance it gives. By limiting itself to genuine Harley Davidson customers and requiring a VIN, it does prevent a logjam of callers and makes it easier for customers to get through when they do need assistance. That's an understandable goal, but it does seem like that it would be helpful to have a way for customers to get information about Harley Davidson and whether they'd like to purchase a specific motorcycle.

Without a VIN, it's not possible to give a complete picture of whether this number is helpful to customers. Based off the setup, I would use this number if I were already a Harley Davidson owner, but otherwise, I would not use it.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Harley Davidson

If you have time to do a bit of reading before you call Harley Davidson, we recommend you read over some of our problem-specific articles.

What is the history of Harley Davidson?

Harley Davidson is a renowned motorcycle manufacturer with a rich history spanning over a century. Established in 1903 by William S. Harley and Arthur Davidson, the company initially produced motorcycles in a small wooden shed. Over the years, they steadily grew and gained popularity, introducing iconic models like the V-Twin engine and the Softail range. Throughout the 20th century, Harley Davidson faced various challenges, including the Great Depression and World Wars, but managed to persevere and become an American symbol of freedom and rebellion. Today, they continue to innovate and produce high-quality motorcycles, nurturing a dedicated community of riders worldwide. Harley Davidson's history is a testament to their commitment to craftsmanship, individuality, and innovation in the motorcycle industry.

What is the warranty coverage for Harley Davidson motorcycles?

Harley Davidson offers a generous warranty coverage for their motorcycles. New Harley Davidson bikes are covered by a limited warranty for 24 months, with unlimited mileage. This warranty provides comprehensive protection against defects in materials and workmanship. During the warranty period, Harley Davidson authorized dealerships are responsible for repairing or replacing any defective parts without cost to the owner, excluding normal wear and tear. In addition, the manufacturer offers a limited warranty on Genuine Motor Accessories and Genuine Motor Parts. Regional variations in the warranty terms may apply, so it is advisable to check with the specific dealership or refer to the official Harley Davidson website for further details. With this warranty, customers can have peace of mind knowing that their investment is protected by one of the most renowned motorcycle brands in the world.

Are there Harley Davidson riding training courses available?

Yes, Harley Davidson offers riding training courses through their Harley-Davidson Riding Academy. These courses are designed to cater to riders of all skill levels, from beginners to experienced riders looking to enhance their skills. The Harley-Davidson Riding Academy provides a safe and supportive environment for riders to learn essential techniques, such as braking, cornering, and maneuvering, while emphasizing proper riding gear and motorcycle maintenance. These courses are led by certified instructors who possess extensive riding knowledge and provide personalized instruction to ensure each participant gains the necessary skills and confidence on the road. Whether you're a new rider or seeking to improve your riding abilities, the Harley-Davidson Riding Academy offers comprehensive training courses that are tailored to meet your needs.

Top Harley Davidson customer service problems

Click the link above to get answers to just about any Harley Davidson customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Harley Davidson Customer Service Contacts

There are of course other ways to contact Harley Davidson customer service besides the phone. Below we list the best ones, by medium.

Harley Davidson Customer Service on X (formerly Twitter)

@harleydavidson - Customer Service
Use the link to connect with customer service through Twitter
Harley Davidson, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Harley Davidson Customer Service on Facebook / Messenger

facebook.com/harley-davidson/ - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Harley Davidson, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Harley Davidson Customer Help Desk / Web Support

harley-davidson.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Harley Davidson customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Harley Davidson's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Harley Davidson agent. This phone number is Harley Davidson's best phone number because 1,434 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 414-343-4056 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Harley Davidson first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or twitter. In total, Harley Davidson has 1 phone number. It's not always clear what is the best way to talk to Harley Davidson representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Harley Davidson. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Harley Davidson. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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