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Harley Davidson Customer Service

Phone Number & Getting a Rep

Harley Davidson Customer Service number

800-258-2464
Toll-free·Calls Customer Service· See main phone number & contact info
Q:

How do I talk to a human at this Harley Davidson number?

A:Direct to a human
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-7pm CT. The least busy day is Tuesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Harley Davidson Customer Service?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Tuesday.

All Harley Davidson customer service contact information

This is the #2 most popular Harley Davidson phone number out of 2. Click above to go back to the main customer service number and other contact information, including Harley Davidson email addresses, twitter handles, and live chat options.

More Harley Davidson Customer Phone Numbers

Customer Service

414-343-4056
Main phone number · Mon-Fri 8am-7pm CST · Press 2 then 6 then 4 · Help with HD membership program, press 1. Help with HD online store, press 2. Customer care, press 3.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Harley Davidson phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Direct to a human

What are the hours and when should I call?

Harley Davidson operates the call center for this 800-258-2464 phone number Mon-Fri 8am-7pm CT.  The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Harley Davidson phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Harley Davidson staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Harley Davidson is Tuesday. The most busy day to call Harley Davidson is Thursday.  Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday. 

The best time to call

In summation, the best day to call Harley Davidson is Tuesday.  In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Harley Davidson number, but it is also the day with the shortest hold times.

Calling this Harley Davidson Customer Number

2025-02-26T00:00:00.000Z

Harley Davidson is one of the best-known motorcycle manufacturers in the world. The company's brand is instantly recognizable and it is possible to not only purchase Harley Davidson motorcycles and accessories, but also clothing and other items that bear the Harley Davidson logo. Given the size of the company, it is not at all surprising that Harley Davidson receives a significant number of customer service calls each and every day.

Why Do People Call Harley Davidson Customer Support?

People call Harley Davidson customer support for a range of reasons, including:

  • Questions about Harley Davidson products and services
  • Ordering items from the Harley Davidson online store
  • Questions about financing and the current status of customer accounts
  • Billing inquiries
  • Questions and complaints about Harley Davidson dealerships

Best Practices for Calling Harley Davidson Customer Service

There are several things that you can do to help ensure that your call to Harley Davidson customer service is handled quickly and professionally:

  • Before calling, make sure you are calling the correct number during normal hours of operation. Like many large companies, Harley Davidson has many different divisions, each with its own customer service department. You can find the appropriate numbers on Harley Davidson's website. The main customer service department takes calls Monday through Friday between the hours of 8 am and 7 pm Central time.
  • Ensure that you have relevant documentation and information before placing your call. This may include invoices, order numbers, shipping confirmation numbers, and financial statements.

How do Consumers Feel About Calling Harley Davidson Customer Service?

People seem to be generally satisfied with the level of customer service they receive when they call Harley Davidson. There are few complaints online and it appears as though Harley Davidson customer support agents are able to effectively resolve customer concerns.

What Kind of Issues can Harley Davidson Customer Service Representative Resolve?

Harley Davidson customer service can resolve many issues, including questions about products, order status concerns, and issues with billing and payments, including financing payments. Individuals who have financed their vehicles through Harley Davidson are encouraged to call customer service before attempting to pay off balances to ensure that they are paying the correct amount.

What Can't Be Resolved With a Call to Harley Davidson Customer Service?

Harley Davidson customer service may have limited ability to provide assistance with matters that involve local dealerships. In addition, if you secured financing for a Harley Davidson bike through another lender, Harley Davidson may not be able to provide assistance with that note.

Third-party products and services may not be compatible with Harley Davidson products. A customer service agent may have limited ability to help you address these incompatibilities.

What Should You Do If You Have an Unsuccessful Call with Harley Davidson?

If you get off the phone with Harley Davidson and feel as though your questions were not answered or your issues not resolved, don't give up. You may still have options.

First, review the notes you took during your call. These notes may indicate an area of miscommunication or misunderstanding.

Next, call Harley Davidson customer support back. Politely explain that this is your second call and try to describe your situation and what you feel went wrong with your first call. The customer service representative that you speak to may have more training or experience and thus be better prepared to provide an answer or resolution.

If a second call is unsuccessful, try reaching out another way. Harley Davidson maintains social media accounts and you may be able to reach a specialist through one of these social platforms. Another option is to send Harley Davidson a letter via postal mail. Use a tracking method to ensure and prove delivery. While this option is slow, actual letters are often taken very seriously by customer service departments and executives.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Back to Harley Davidson's main customer service phone number
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