Graco Customer Service

Phone Number & Contact Info

Graco's Best Phone Number

Toll-free·Calls Customer Service·Most popular Graco number

How do I talk to a live human at Graco?

A:Press 8.

Does Graco offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Friday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Graco phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 8.
Here is how our research team describes the way the Graco phone system greets you: For recall info, press 1. To speak with a child passenger safety technician, press 2. For orders, press 3. For info on cribs and furniture, press 4. For info about the useful life of car seats, press 5. For a missing cup holder for your booster, press 6. For missing pins to attach your wheels, press 7. For all other calls, press 8.

What are the hours and when should I call?

Graco operates the call center for this 800-345-4109 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Graco phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Graco staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Graco is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Graco

In summation, the best day to call Graco is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Graco staffs the call center well on Friday.

Why Customers Call Graco

If you have time to do a bit of reading before you call Graco, we recommend you read over some of our problem-specific articles.

What is Graco?

Graco is a well-known and reputable company that specializes in producing innovative and high-quality baby products and equipment. As a trusted brand for over 60 years, Graco offers a wide range of baby gear, including strollers, car seats, high chairs, playards, swings, and more. Their products are designed with the utmost care and attention to safety, comfort, and convenience, aiming to make parenting easier and enjoyable. Graco is committed to providing parents with practical solutions through their durable and reliable products. With a strong emphasis on quality and customer satisfaction, Graco continues to be a top choice for parents worldwide, ensuring that they can trust their brand to care for their little ones.

Are Graco products safe for children?

Yes, Graco products are designed and manufactured with utmost safety in mind to ensure they are safe for children. Graco prioritizes the well-being of children and adheres to stringent safety standards and regulations. All Graco products undergo rigorous testing and evaluation processes to verify their safety and durability. Additionally, Graco constantly monitors and follows up on any potential safety concerns to promptly address and resolve them. The company employs a team of experts dedicated to continuous product improvement and safety enhancements. Customers can have confidence in the quality and safety of Graco products, allowing children to use them without any compromise on security.

Are Graco products easy to clean?

Yes, Graco products are designed with convenience in mind and are easy to clean. Graco understands the importance of maintaining cleanliness and hygiene, especially when it comes to baby gear. All Graco products are constructed with materials that are wipeable and washable, ensuring that any mess or spills can be effortlessly cleaned with a damp cloth or mild soap. Many Graco products also come with removable and machine washable fabric covers, making it even easier to maintain a clean and fresh environment for your little one. Graco's commitment to easy cleaning extends to all their products, including strollers, car seats, high chairs, and playards, allowing busy parents to spend more time with their child and less time on cleaning.

Top Graco customer service problems

Click the link above to get answers to just about any Graco customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Graco Customer Service Contacts

There are of course other ways to contact Graco customer service besides the phone. Below we list the best ones, by medium.

Graco Customer Service on X (formerly Twitter)

twitter.com/gracobaby - Customer Service
Use the link to connect with customer service through Twitter
Graco, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Graco Customer Service on Facebook / Messenger

facebook.com/Graco - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Graco, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Graco Customer Help Desk / Web Support

gracobaby.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Graco customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Graco's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Graco agent. This phone number is Graco's best phone number because 552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-345-4109 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Graco first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or twitter. In total, Graco has 1 phone number. It's not always clear what is the best way to talk to Graco representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Graco. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Graco. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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