Ginnie Mae Customer Service

Phone Number & Contact Info

Ginnie Mae's Best Phone Number

800-234-4662
Toll-free·Calls Customer Service·Most popular Ginnie Mae number
Q:

How do I talk to a live human at Ginnie Mae?

A:Calling this Ginnie Mae number should go right to a real human being
Q:

Does Ginnie Mae offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Ginnie Mae Customer Phone Numbers

Document Custodian

888-446-6434
Toll-free · 24 hours, 7 days · Calling this Ginnie Mae number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ginnie Mae phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Ginnie Mae number should go right to a real human being
In fact, much of this information on this page is superfluous because this Ginnie Mae phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Ginnie Mae operates the call center for this 800-234-4662 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ginnie Mae phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ginnie Mae staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ginnie Mae is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Ginnie Mae

In summation, the best day to call Ginnie Mae is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ginnie Mae staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Ginnie Mae

If you have time to do a bit of reading before you call Ginnie Mae, we recommend you read over some of our problem-specific articles.

What is Ginnie Mae?

Ginnie Mae, short for Government National Mortgage Association, is a government-owned corporation created in 1968. Its primary role is to enhance the efficiency and liquidity of the mortgage market by guaranteeing securities backed by mortgage loans insured or guaranteed by the federal government. Ginnie Mae's guarantee ensures that investors in these securities receive timely payment of principal and interest, even if borrowers default on their mortgage payments. This assurance enables lenders to provide lower interest rates to homebuyers and expands affordable housing opportunities. Ginnie Mae operates through a network of approved lenders who originate and service the mortgage loans. It plays a pivotal role in promoting affordable housing, fostering homeownership, and stabilizing the mortgage market.

What is the difference between Ginnie Mae I and Ginnie Mae II MBS?

Ginnie Mae I and Ginnie Mae II Mortgage-Backed Securities (MBS) are both issued by the Government National Mortgage Association (GNMA), but there are key differences between the two. Ginnie Mae I MBS are backed by loans originated by government agencies such as the Federal Housing Administration (FHA) or Veterans Affairs (VA), primarily composed of fixed-rate, low- to moderate-income residential loans. On the other hand, Ginnie Mae II MBS include loans originated by approved private lenders, composed of a wider range of mortgage types such as adjustable-rate mortgages (ARMs). Additionally, Ginnie Mae II MBS offer investors a higher yield but may carry a slightly higher level of risk due to the mix of loans involved. Ultimately, the difference lies in the origin of the loans and the risk characteristics associated with each program.

What is Ginnie Mae's mission?

Ginnie Mae's mission is to promote affordable housing and assist in the stability and affordability of the U.S. housing market. It accomplishes this by guaranteeing mortgage-backed securities (MBS) backed by federally insured or guaranteed loans, such as those issued by the Federal Housing Administration (FHA), Department of Veterans Affairs (VA), and Rural Housing Service (RHS). Ginnie Mae facilitates the flow of capital into the housing market by securitizing these loans and providing guarantees to investors, ensuring liquidity and access to affordable mortgage financing for homeownership and rental housing. By enabling lenders to bundle and sell these loans as MBS to investors, Ginnie Mae helps expand credit availability and supports the government's efforts to promote homeownership and provide affordable housing opportunities for all Americans.

Top Ginnie Mae customer service problems

Click the link above to get answers to just about any Ginnie Mae customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Ginnie Mae Customer Service Contacts

There are of course other ways to contact Ginnie Mae customer service besides the phone. Below we list the best ones, by medium.

Ginnie Mae Customer Help Desk / Web Support

ginniemae.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- Ginnie Mae customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ginnie Mae's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ginnie Mae agent. This phone number is Ginnie Mae's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-234-4662 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Ginnie Mae first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ginnie Mae has 2 phone numbers. It's not always clear what is the best way to talk to Ginnie Mae representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ginnie Mae. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ginnie Mae. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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