Gigabyte Technology Customer Service

Calling Gigabyte to get customer service advice is fairly straightforward, as long as you call within the company's hours of operation and have a decent understanding of technology. Gigabyte's line is open for assistance between 8:30 a.m. and 5:30 p.m. Pacific time. If you call too early, you'll get a message telling you to call back later.

When I called again within normal business hours, I was told I could enter my party's extension at any time if I knew it. If not, I was given a menu of several options, including sales, marketing, tech support and other customer service options.

I wanted information about the kind of computer I would need and asked for sales, where I was connected with an associate after just two rings. When he answered, I told him that I was a freelance writer and had been constantly overloading my computer's ability to perform with the documents and tabs I had open. I asked him what kind of RAM I might need to get the best performance out of my computer.

He recommended 32 GB RAM, as this came standard in the types of computers that would meet my needs. He said my problem was more common for gamers, but as my needs weren't as extensive as theirs, he'd recommend starting out with 32 GB of RAM rather than the 64 GB of RAM that gamers tended to need.

I asked him why 32 GB was best as opposed to a smaller amount, and he said that when you open as many tabs as I do, it's similar to running a gaming server such as FiveM in terms of how much memory I'm using. He said that was why he recommended 64 GB for more advanced users and thought that I should start with 32 GB of RAM, with a possibility of moving to 64 GB if I planned to do anything more extensive than writing. I thanked him for the information, and we ended the call.

Overall, I thought this was a good experience with a technical explanation. It's clear that Gigabyte's customer base has a higher knowledge of computer and technology experience than the average person, as the customer service associate spoke to me with the expectation that I understood more esoteric computer terms. I did have to mention once that I'm not the most technologically inclined person, as he did reference aspects of the technology that were outside my scope of familiarity.

However, that's not a bad thing on its own. It's often helpful for customer service reps to speak to their typical customer in a way they understand. If Gigabyte's customers are normally on the high end of familiarity with technology, this would be an ideal conversation with one of them. If I had a computer-based problem, I'd feel comfortable calling this number to speak with Gigabyte, even if I might need extra assistance understanding a few terms.