GiftCards.com Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at GiftCards.com?
Q:
Does GiftCards.com offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Friday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for GiftCards.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this GiftCards.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press #
Below are some clips we've found from GiftCards.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling GiftCards dot com.
For English, press one.
Did you know that on our website, you can activate and register your card, check your balance and transactions, check your order status, set up your PIN, review frequently asked questions.
Visit the website printed on the back of your card for chat support twenty four seven.
Visit the contact us section of the website.
For questions regarding balance or redemption, for a store brand gift card, please contact the merchant directly.
By using the information listed on the egift email or the back of your card.
Please be aware that all orders must be placed on our website.
Agents cannot place orders on your behalf over the phone.
To activate a card, press one."
Excerpt from a call with GiftCards.com
Saturday, March 2, 2024 10:43 PM
What are the hours and when should I call?
GiftCards.com operates the call center for this 877-944-3822 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 234 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the GiftCards.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GiftCards.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GiftCards.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GiftCards.com is Sunday. The most busy day to call is Thursday, which averages 300% more phone calls by comparison. Again, this is based on a sample of 234 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Wed
- Thu
- Busiest
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.
The best time to call GiftCards.com
In summation, the best day to call GiftCards.com is Wednesday.
Why Customers Call GiftCards.com
Below is a sample of recent calls to GiftCards.com, and their purpose. Are any of these similar to the reason you are trying to call?
Delayed gift card delivery: "I purchased two gift cards yesterday, was told they'd arrive in 15-30 minutes, but haven't received them yet."- From a call lasting 13m 19s , Mar 29, 2024 8:05 PM
Conclusion and closing notes
This is GiftCards.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GiftCards.com agent. This phone number is GiftCards.com's best phone number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-944-3822 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call GiftCards.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, GiftCards.com has 1 phone number. It's not always clear what is the best way to talk to GiftCards.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GiftCards.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GiftCards.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.