GiftCards.com Customer Service Issues

I purchased a $35 egift card and received confirmation of my order. Shortly after, I received an email stating that my order was canceled due to payment method issues, advising me to use another card. I then placed a new order with a different payment method, received confirmation, but have not received anything as of now, at 4:59. I am hoping to receive the item promptly in my email inbox. My contact information was provided in case of any questions, but I am finding it difficult to reach customer service due to the unhelpful automated phone system.

I placed an order for a gift card this morning around 9am on 6/13/19, but I now wish to cancel it. The website's FAQs mention that orders can be canceled before they are printed and shipped, typically within one business day. I have been trying to reach a representative by phone without success and could not find instructions on how to cancel online.

I spent over an hour creating my custom cards. The website refused to accept my valid MasterCard details, which I verified thrice for accuracy. Unfortunately, the cart failed to save my order. I'm willing to retry only if the items can be delivered by Christmas. I need assistance ensuring my card works and receiving confirmation that the cards will arrive on time. Please email me with guarantees or provide the option to speak with a customer service representative. Otherwise, I may have to discontinue using your services, impacting my long-term patronage.

I've encountered challenges when attempting to seek assistance with ordering, and despite Shelley's potentially exceptional service, there seems to be a lack of accessible contact links. As a business proprietor, I prioritize ensuring my customers can easily reach me for support. It appears perplexing that a website aiming to aid small businesses has not fully grasped this fundamental concept. Queries: 1) Is the business rewards card exclusive to use within our company or can it be utilized elsewhere? 2) The site mentions a shipping charge for sending cards to multiple locations, yet the specific shipping fees are not elucidated anywhere. 3) If I opt to consolidate the shipments to a single location and the cards are in trifold format, are there corresponding envelopes available for addressing and mailing?

I ordered multiple Christmas cards for the first time and wasn't aware I needed to confirm the order via email. Unfortunately, the order was canceled and I only realized it when recipients mentioned not receiving anything. I reached out to customer service twice to inquire about reactivating the order due to the personalized notes I had already prepared. I hope I can get a response soon to either re-activate the order or start anew. It's disappointing that the customer service experience has been lacking as I saw this as a convenient way to send gifts. - Luce L., a very dissatisfied customer

I have used this website for a long time and spent a lot of money here without any issues until recently. My checking account didn't balance due to unauthorized charges for gift cards totaling $[redacted].75. Despite providing all requested information, I have received no resolution after over 2 weeks. This has caused me to be evicted for missed rent payments, as the money was taken from my account without my authorization. I have hired a lawyer who has found duplicate charges for some gift cards I did order. I demand a refund today to avoid further legal action. The stress of this situation has caused me to lose my home and pets, affecting my health. I urge the company to return my money promptly.

I selected English as my language preference and chose the option to follow up on a card shipment. I then opted to speak to a representative by pressing *. After that, I selected option 3 for any other issues. Despite entering my 16-digit credit card number and security code, the recording informed me that the information provided did not match their records. Unfortunately, I was not given the opportunity to speak with a live person during the call.

I am having difficulty making a purchase on Giftcard.com. Despite contacting tech support through email multiple times, the issue remains unresolved. I recently bought five, $25 gift cards, but one order was canceled claiming payment was declined by my credit card, which my credit card company denies. There were several $1 charges and reversals on my credit card. When trying to buy more gift cards the next day, an error message appeared stating they couldn't process due to billing information, which remains unchanged. Despite entering correct details, I consistently face this error. Unfortunately, Giftcard.com is unresponsive, making it impossible to get assistance over the phone. Their automated system doesn't offer the option to speak to a live person for general inquiries, only for registered card issues. Since I can't get past this automated system without a card number or pin, I am unable to address the purchasing problem.

I was informed by Giftcards.com's customer service team through email that my original order was canceled. However, I recently noticed that I was double charged for the order, which is now processed. This results in two charges for a canceled order. I placed another order, as advised by the customer service, with the Order number [redacted]5, which is still pending but likely to be processed soon. This would bring the total charges to three times for an order without a shipping confirmation. I kindly request the reversal of the extra charges. Could you also verify the status of my recent order [redacted]5, confirm the cancellation of my initial order [redacted]5, and ensure the refunds for the duplicate charges are made promptly? Thank you.

I bought a $50 Thank You gift card on June 19, [redacted], but I am unable to use it. Despite numerous attempts, contacting Giftcards.com only tells me I have a zero balance. I am frustrated and out $50. I have tried everything, even Applebee's couldn't help. Is there a customer service representative available to speak with directly? I need assistance beyond email communications.

I am trying to reach a customer service representative regarding an order I placed on 12/2/[redacted]. The order consisted of 16 gift cards totaling $[redacted].20, which were paid for using my credit card. Despite my credit card being charged, I have yet to receive an email confirmation or an invoice number. I urgently require a receipt via email in order to process this expense with my company, Genentech. Please have a representative contact me today at [redacted]. Thank you for your assistance.

I recently placed an order for 11 gift cards on Guftcard.com. However, during checkout, I encountered an error that instructed me to try again. Consequently, I now have two pending charges totaling $[redacted] on my bank statement instead of one. Despite numerous attempts, I have been unable to speak with a representative as the phone line only leads me to a repetitive automated menu. Furthermore, I am uncertain where the gift cards will be shipped as no shipping address was requested during checkout. I am currently unable to locate information on how to cancel the order, a situation that is distressing as it may impact the Christmas gifts for my grandchildren. Thank you for your assistance in resolving this matter promptly.

I sent two VISA gift cards to my nephews, but they were never received due to an incorrect zip code on the address. I've been unable to speak to a customer service representative, and there is no tracking information available. The original order number is [redacted]2 placed on 11/30/[redacted]. I spoke with Blackhawk Network and received reference number CS[redacted], with the assurance of a full refund for the $50 value of each card. However, I have not received any credit or updates yet. It has been challenging to get any follow-up or resolution on this matter. Please provide guidance promptly. My contact number is [redacted] for Alexis Samter, and my email is [redacted]

I attempted to redeem my gift card at Cheesecake Factory last Wednesday, March 1, [redacted], but was unable as the page I printed did not have a barcode. Consequently, I had to use my credit card to pay for my meal. I have been in contact with your website via chat last week and attempted to call today, but was unable to speak to a representative as the automated system couldn't recognize my card number due to it being more than 16 digits. I am in need of assistance to access my $25 eGift. I possess the receipt from the Cheesecake Factory and can provide any additional information if necessary. Please assist me in resolving this matter promptly. My contact number is [redacted]. Thank you, J.L.

We utilize GiftCards.com for our client's prizes. Unfortunately, my client has not received her gift card despite verifying the correct email address. When attempting to contact support, no one is available even when following the prompts provided on the site. Without additional means of communication, I am unable to assist my client with this issue. If this is the standard level of support moving forward, it is likely our business will cease using gc.com services.

I purchased some gift cards for the holidays, but they were all canceled. I tried multiple times, and only the first transaction went through. I reached out to customer support, but they could only provide limited assistance. They suggested that a higher-ranking person would call me back, but I am unsure when that will happen. I used PayPal credit for the transactions, and I am unsure if that is the issue since it worked for the initial purchase.