How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Frontpoint phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for new customer or 2 for an existing customer, then follow the prompts given.
Here is how our research team describes the way the Frontpoint phone system greets you: Thank you for calling FrontPoint, the leading provider of smart home security systems. Press 1 for new customer sales, or press 2 if you're an existing customer.
Below are some clips we've found from Frontpoint's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Frontpoint, Our sales team is not staffed today, but we still have two ways to assist you.
First, you can visit frontpoint dot com to learn about Frontpoint's products and services, and shop.
Use coupon code weekend in checkout to get an additional fifty dollars off your order.
You can also leave us your name and phone number and one of our consultants will call you back as soon as possible.
If you are a current Frontpoint customer, press one.
To leave a callback number, press two.
Thank you for calling Frontpoint's customer support department.
You have reached us outside of normal business hours."
Excerpt from a call with Frontpoint
Sunday, March 17, 2024 12:35 AM
What are the hours and when should I call?
Frontpoint operates the call center for this 844-816-1973 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Frontpoint phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Frontpoint staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Frontpoint is Monday.The most busy day to call is Friday.Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Frontpoint is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Frontpoint staffs the call center well on Monday.
More Ways to Contact Frontpoint Customer Service
There are of course other ways to contact Frontpoint customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Frontpoint customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Frontpoint's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Frontpoint agent. This phone number is Frontpoint's best phone number because 552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-816-1973 include and other customer service issues. Rather than trying to call Frontpoint first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Frontpoint has 1 phone number. It's not always clear what is the best way to talk to Frontpoint representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Frontpoint. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Frontpoint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.