Franklin Templeton Investments Customer Service

Phone Number & Contact Info

Franklin Templeton Investments's Best Phone Number

800-632-2301
Toll-free·Calls Customer Service·Most popular Franklin Templeton Investments number
Q:

How do I talk to a live human at Franklin Templeton Investments?

A:Press 0#, then 0#, then 0#
Q:

Does Franklin Templeton Investments offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 5:30am-5pm PST. The least busy day is Monday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Franklin Templeton Investments phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0#, then 0#, then 0#
Here is how our research team describes the way the Franklin Templeton Investments phone system greets you: To access your account or fund prices, say "access my account." To speak to someone, say "associate."
Below are some clips we've found from Franklin Templeton Investments's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling Franklin Temple Templeton Shareholder Services.
Your call may be recorded.
For automated services, you can say access my accounts or fund prices."
Excerpt from a call with Franklin Templeton Investments
Thursday, May 30, 2024 6:48 PM

What are the hours and when should I call?

Franklin Templeton Investments operates the call center for this 800-632-2301 phone number Mon-Fri 5:30am-5pm PT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 37 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Franklin Templeton Investments phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Franklin Templeton Investments staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Franklin Templeton Investments is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 37 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Franklin Templeton Investments

In summation, the best day to call Franklin Templeton Investments is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this Franklin Templeton Investments number, but it is also the day with the shortest hold times.

Why Customers Call Franklin Templeton Investments

If you have time to do a bit of reading before you call Franklin Templeton Investments, we recommend you read over some of our problem-specific articles.

What is Franklin Templeton Investments?

Franklin Templeton Investments is a global investment management company that offers a wide range of investment solutions to individual and institutional investors. With a heritage spanning over 70 years, Franklin Templeton has built a reputation for expertly managing investments, utilizing a diversified approach across various asset classes and regions. The company is committed to delivering investment excellence and helping clients achieve their financial goals. Through a team of experienced investment professionals, Franklin Templeton provides access to a broad selection of mutual funds, ETFs, retirement solutions, and separately managed accounts. The firm's investment philosophy is rooted in research-driven insights and a long-term perspective, aiming to navigate the ever-changing market environment. Franklin Templeton is dedicated to providing transparency, education, and personalized service to its clients, ensuring their investment needs are met efficiently and effectively.

What are the fees associated with Franklin Templeton Investments?

The fees associated with Franklin Templeton Investments varies depending on the specific investment product or service chosen. These fees are typically disclosed in the respective prospectus or offering document for each investment option. Common fees may include management fees, expense ratios, transaction fees, and contingent deferred sales charges (CDSC) for certain mutual funds. Additionally, there may be administrative fees, account maintenance fees, or service fees for specific types of accounts or services offered. It is important for investors to review the specific details and fee structure of each investment option before making any investment decisions. Transparent and detailed fee information is readily available to help investors make informed choices and understand the cost structure associated with Franklin Templeton's investment products and services.

What is Franklin Templeton's approach to sustainable investing?

Franklin Templeton's approach to sustainable investing is centered on integrating environmental, social, and governance (ESG) factors into their investment decisions. They believe that considering these factors alongside traditional financial analysis can help identify sustainable investment opportunities and manage risks effectively. Franklin Templeton conducts thorough research and analysis to assess the sustainability practices of companies, examining their environmental impact, social policies, and corporate governance structure. They actively engage with companies to promote positive change, encouraging them to adopt sustainable practices and improve their ESG performance. Additionally, they offer a range of sustainable investment solutions to meet the diverse needs of their clients, providing options like ESG-focused funds and impact investing strategies. Franklin Templeton is committed to responsible investing and delivering long-term value while promoting a more sustainable future.

Top Franklin Templeton Investments customer service problems

Click the link above to get answers to just about any Franklin Templeton Investments customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Franklin Templeton Investments, and their purpose. Are any of these similar to the reason you are trying to call?
Checking old stock value: "I found an old statement and want to check the value of my stock."
- From a call lasting 10m 52s , May 30, 2024 6:48 PM

More Franklin Templeton Investments Customer Service Contacts

There are of course other ways to contact Franklin Templeton Investments customer service besides the phone. Below we list the best ones, by medium.

Franklin Templeton Investments Customer Help Desk / Web Support

franklintempleton.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Franklin Templeton Investments customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Franklin Templeton Investments's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Franklin Templeton Investments agent. This phone number is Franklin Templeton Investments's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-632-2301 include Get financial advice and other customer service issues. Rather than trying to call Franklin Templeton Investments first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Franklin Templeton Investments has 1 phone number. It's not always clear what is the best way to talk to Franklin Templeton Investments representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Franklin Templeton Investments. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Franklin Templeton Investments. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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