Flagstar Bank Customer Service

Phone Number & Contact Info

Flagstar Bank's Best Phone Number

Toll-free·Calls Customer Service·Most popular Flagstar Bank number

How do I talk to a live human at Flagstar Bank?

A:Press 1, then 2, then 1

Does Flagstar Bank offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

Flagstar Bank Customer Phone Numbers

Mortgage Department

Toll-free · Mon-Fri 7:30am-8pm, Sat 7:30am-4pm EST · Ignore prompts and you will be put on hold to the next available customer service person. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Flagstar Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 2, then 1
Below are some clips we've found from Flagstar Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Flagstar Bank. Where we put the power of the human interest rate to work for our customers every day. There's a new energy coming to Flagstar on February twentieth. Press one if you have any questions about what you can expect. Otherwise, stay on the line to continue to our automated phone system. Please note, our office will be closed on Monday, January fifteenth. In observance of Martin Luther King Junior Day. For banking account information, including balance inquiries, transaction review, or to order checks, press one."
Excerpt from a call with Flagstar Bank
Friday, January 12, 2024 4:33 PM

What are the hours and when should I call?

Flagstar Bank operates the call center for this 800-642-0039 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 166 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Flagstar Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Flagstar Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Flagstar Bank is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 166 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Flagstar Bank

In summation, the best day to call Flagstar Bank is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Flagstar Bank staffs the call center well on Monday.

Why Customers Call Flagstar Bank

If you have time to do a bit of reading before you call Flagstar Bank, we recommend you read over some of our problem-specific articles.

What types of accounts does Flagstar Bank offer?

Flagstar Bank offers a wide range of accounts tailored to meet a variety of financial needs. They offer personal banking accounts, including checking accounts that provide convenient access to funds, savings accounts that help individuals grow their savings with competitive interest rates, and money market accounts for those seeking higher interest-earning potential. Flagstar Bank also offers certificate of deposit (CD) accounts for customers looking to invest their funds for a specific term, as well as individual retirement accounts (IRAs) to help individuals save for retirement with potential tax advantages. Furthermore, Flagstar Bank offers business banking accounts, such as business checking accounts with flexible features, savings accounts for businesses to grow their excess funds, and business money market accounts.

What are the interest rates for Flagstar Bank's savings accounts?

Flagstar Bank offers competitive interest rates for their savings accounts. The exact rates vary based on the type of savings account and prevailing market conditions. To provide customers with specific interest rates for their savings accounts, Flagstar Bank encourages them to contact their nearest branch, visit their official website, or speak to a representative from their customer service team. By doing so, customers can receive up-to-date and accurate information about the interest rates offered by Flagstar Bank. Whether you are looking to save for short-term or long-term goals, Flagstar Bank's savings accounts provide opportunities to earn competitive interest rates while securely growing your savings. Contact Flagstar Bank today for more information on their current interest rates for savings accounts.

Can I transfer funds between Flagstar Bank accounts?

Yes, you can transfer funds between Flagstar Bank accounts easily. Flagstar Bank offers various convenient and efficient methods to transfer funds between your accounts. You can use their online banking platform or mobile app to initiate transfers quickly and securely. Simply log in to your account, select the transfer option, choose the accounts you want to transfer funds between, enter the transfer amount, and confirm the transaction. Additionally, you can also initiate transfers by visiting a Flagstar Bank branch and speaking with a representative who will assist you in transferring funds between your accounts. Flagstar Bank provides these convenient transfer options to ensure you have control over your finances and can easily move funds as needed between your accounts.

Top Flagstar Bank customer service problems

Click the link above to get answers to just about any Flagstar Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Flagstar Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Forgot account number: "I do not remember my account number."
- From a call lasting 1m 31s , May 10, 2024 11:29 AM
Checking on loan paperwork: "I need to find out what she's checking on and it's like lost paperwork and I don't wanna put anything in jeopardy because this is my home."
- From a call lasting 28m 25s , May 3, 2024 9:40 PM
Discussing payment plan: "I'd like to make a one month payment and then make another payment."
- From a call lasting 10m 14s , Jan 12, 2024 4:33 PM

More Flagstar Bank Customer Service Contacts

There are of course other ways to contact Flagstar Bank customer service besides the phone. Below we list the best ones, by medium.

Flagstar Bank Customer Help Desk / Web Support

flagstar.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Flagstar Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Flagstar Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Flagstar Bank agent. This phone number is Flagstar Bank's best phone number because 996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-642-0039 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Flagstar Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Flagstar Bank has 2 phone numbers. It's not always clear what is the best way to talk to Flagstar Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Flagstar Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Flagstar Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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