First Solar Inc. Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at First Solar Inc.?
Q:
Does First Solar Inc. offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for First Solar Inc. below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this First Solar Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then leave a message for a callback
Below are some clips we've found from First Solar Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling First Solar. To assure your inquiry or message reaches the appropriate group, please select from the following options.
To reach account payable, press five.
For all other matters, please submit your inquiry via First Solar's website w w w dot First Solar dot com, by clicking on the about us tab at the top of the home page then selecting the contact us link on the left side menu.
To reach an associate directly, press pound to be connected to the first Solar dial by name directory.
For sales and product information, press one.
If you are a current First Solar customer or partner and require technical support or if you need to schedule a module collection through our module recycling program, press two."
Excerpt from a call with First Solar Inc.
Monday, April 1, 2024 5:56 PM
What are the hours and when should I call?
First Solar Inc. operates the call center for this 877-850-3757 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the First Solar Inc. call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this First Solar Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like First Solar Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call First Solar Inc. is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.
The best time to call First Solar Inc.
In summation, the best day to call First Solar Inc. is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that First Solar Inc. staffs the call center well on Friday.
Why Customers Call First Solar Inc.
If you have time to do a bit of reading before you call First Solar Inc., we recommend you read over some of our problem-specific articles.
Where is First Solar Inc. headquartered?
First Solar Inc. is headquartered in Tempe, Arizona, United States. Tempe is a vibrant city located in the Phoenix metropolitan area. As First Solar is one of the world's leading solar energy companies, its choice of headquarters aligns with the company's commitment to renewable energy and sustainability. From this central location, First Solar can efficiently manage its global operations and collaborate with various stakeholders in the solar industry. The company's headquarters in Tempe serves as a hub for innovation, research, development, and strategic decision-making. Situated in an environmentally-conscious region, First Solar's headquarters reflect its mission to provide clean and accessible solar energy solutions worldwide.
What does First Solar Inc. do?
First Solar Inc. is a leading global provider of comprehensive photovoltaic (PV) solar energy solutions. The company designs, manufactures, and sells solar modules, which convert sunlight into electricity. By leveraging advanced thin film technology, First Solar offers highly efficient and sustainable solar panel systems for various applications. They focus on utility-scale projects, developing large-scale solar power plants that provide clean and reliable energy. First Solar's expertise extends beyond product manufacturing, as they also provide project development and maintenance services. Their end-to-end approach includes engineering, procurement, and construction of solar power facilities. Moreover, they offer operational and maintenance support, ensuring the optimum performance and longevity of solar installations. First Solar's commitment to sustainability and innovation has propelled them to the forefront of the solar energy industry.
What is First Solar's market presence?
First Solar is a global leader in photovoltaic (PV) solar energy solutions with a significant market presence. The company's comprehensive portfolio spans across multiple continents, including North America, Europe, Asia, and Australia. With a strong market foothold, First Solar has successfully deployed more than 25 GW of PV modules worldwide, supplying clean and sustainable energy to various markets. The company's market presence is reinforced by its robust supply chain, innovative technology, and commitment to delivering efficient solar solutions. First Solar's sustainable approach and large-scale projects have helped establish its reputation as a trusted partner in the solar industry, making it the preferred choice for utilities, independent power producers, and other customers seeking reliable and cost-effective solar energy solutions.
Top First Solar Inc. customer service problems
Click the link above to get answers to just about any First Solar Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More First Solar Inc. Customer Service Contacts
There are of course other ways to contact First Solar Inc. customer service besides the phone. Below we list the best ones, by medium.
First Solar Inc. Customer Help Desk / Web Support
As a last, sometimes only, resort- First Solar Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is First Solar Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a First Solar Inc. agent. This phone number is First Solar Inc.'s best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-850-3757 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call First Solar Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, First Solar Inc. has 1 phone number. It's not always clear what is the best way to talk to First Solar Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for First Solar Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like First Solar Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.