First Internet Bank of Indiana Customer Service

Phone Number & Contact Info

First Internet Bank of Indiana's Best Phone Number

888-873-3424
Toll-free·Calls Customer Service·Most popular First Internet Bank of Indiana number
Q:

How do I talk to a live human at First Internet Bank of Indiana?

A:Press 2 at the first menu, then press 0 when asked for the account #.
Q:

Does First Internet Bank of Indiana offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-9pm, Sat 9am-3pm EST. The least busy day is Monday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

First Internet Bank of Indiana Customer Phone Numbers

Corporate Offices

317-532-7900
Mon-Fri 7am-9pm, Sat 9am-3pm EST · Calling this First Internet Bank of Indiana number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this First Internet Bank of Indiana phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 at the first menu, then press 0 when asked for the account #.
Here is how our research team describes the way the First Internet Bank of Indiana phone system greets you: To report a lost or stolen card, press 1. Questions about an existing account, press 2. New accounts, press 3. New vehicle loan or credit card, press 4. To dial by name, press 5, then enter the first 3 letters of the last name.

What are the hours and when should I call?

First Internet Bank of Indiana operates the call center for this 888-873-3424 phone number Mon-Fri 7am-9pm, Sat 9am-3pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this First Internet Bank of Indiana phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like First Internet Bank of Indiana staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call First Internet Bank of Indiana is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call First Internet Bank of Indiana

In summation, the best day to call First Internet Bank of Indiana is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that First Internet Bank of Indiana staffs the call center well on Monday.

Why Customers Call First Internet Bank of Indiana

If you have time to do a bit of reading before you call First Internet Bank of Indiana, we recommend you read over some of our problem-specific articles.

What is First Internet Bank of Indiana?

First Internet Bank of Indiana is a full-service online bank that provides a wide range of banking services to individuals and businesses. As the first state-chartered, FDIC-insured online bank in the United States, it offers a secure and convenient way to manage finances from anywhere, anytime. Customers can open checking, savings, and money market accounts, as well as take advantage of various loan products like mortgages, personal loans, and lines of credit. The bank also offers digital banking tools, including mobile banking, bill pay, remote deposit, and person-to-person payments, ensuring seamless and efficient transactions. With a commitment to customer service, competitive rates, and innovative solutions, First Internet Bank of Indiana strives to meet the banking needs of customers while delivering a modern and personalized banking experience.

What type of accounts does First Internet Bank of Indiana offer?

First Internet Bank of Indiana offers a range of accounts to suit various banking needs. They provide personal checking accounts designed to meet the needs of different customers, including free checking accounts with no minimum balance requirements. Additionally, they offer savings accounts to help individuals save and earn interest on their funds. First Internet Bank of Indiana also provides certificates of deposit (CDs) with competitive rates, allowing customers to earn higher interest over a fixed period. For those looking to grow their retirement savings, the bank offers individual retirement accounts (IRAs) with tax advantages. Overall, First Internet Bank of Indiana offers a comprehensive selection of accounts to fulfill both short-term and long-term financial goals.

What security measures does First Internet Bank of Indiana have in place?

First Internet Bank of Indiana has implemented a comprehensive set of security measures to safeguard client information. These measures include industry-standard encryption protocols to protect data transmission between clients and the bank's servers. The bank also employs firewalls and intrusion detection systems to prevent unauthorized access to its systems. Additionally, First Internet Bank of Indiana maintains strict access controls and regularly monitors and audits its systems for potential vulnerabilities. Moreover, the bank advises clients to practice safe online banking by using strong passwords, keeping their devices and software updated, and being cautious of phishing attempts. By employing these robust security measures and educating clients on best practices, First Internet Bank of Indiana prioritizes the privacy and protection of its customers' sensitive information.

Top First Internet Bank of Indiana customer service problems

Click the link above to get answers to just about any First Internet Bank of Indiana customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More First Internet Bank of Indiana Customer Service Contacts

There are of course other ways to contact First Internet Bank of Indiana customer service besides the phone. Below we list the best ones, by medium.

First Internet Bank of Indiana Customer Email Addresses

bank@firstib.com - Customer Service
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and First Internet Bank of Indiana will reply our your email.

First Internet Bank of Indiana Customer Service on X (formerly Twitter)

twitter.com/firstib - Customer Service
Use the link to connect with customer service through Twitter
First Internet Bank of Indiana, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

First Internet Bank of Indiana Customer Help Desk / Web Support

firstib.com - Customer Service
Online customer service support
As a last, sometimes only, resort- First Internet Bank of Indiana customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is First Internet Bank of Indiana's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a First Internet Bank of Indiana agent. This phone number is First Internet Bank of Indiana's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-873-3424 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call First Internet Bank of Indiana first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or twitter. In total, First Internet Bank of Indiana has 2 phone numbers. It's not always clear what is the best way to talk to First Internet Bank of Indiana representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for First Internet Bank of Indiana. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like First Internet Bank of Indiana. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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