FedLoan Servicing Customer Service

Phone Number & Contact Info

FedLoan Servicing's Best Phone Number

800-699-2908
Toll-free·Calls Customer Service·Most popular FedLoan Servicing number
Q:

How do I talk to a live human at FedLoan Servicing?

A:Press 1 then 0# each time it asks for an account number
Q:

Does FedLoan Servicing offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-9pm EST. The least busy day is Wednesday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 21 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this FedLoan Servicing phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then 0# each time it asks for an account number

What are the hours and when should I call?

FedLoan Servicing operates the call center for this 800-699-2908 phone number Mon-Fri 8am-9pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 3,514 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FedLoan Servicing phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FedLoan Servicing staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call FedLoan Servicing is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 3,514 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call FedLoan Servicing

In summation, the best day to call FedLoan Servicing is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that FedLoan Servicing staffs the call center well on Wednesday.

Why Customers Call FedLoan Servicing

If you have time to do a bit of reading before you call FedLoan Servicing, we recommend you read over some of our problem-specific articles.

What is FedLoan Servicing?

FedLoan Servicing is a leading loan servicer authorized by the U.S. Department of Education to manage and process federal student loans. As an organization dedicated to supporting borrowers, FedLoan Servicing assists in various stages of the loan life cycle. This includes managing the loan application process, disbursing funds, providing repayment assistance, and managing loan forgiveness programs. With a customer-centric approach, FedLoan Servicing aims to educate borrowers on their options, provide personalized support, and help them successfully navigate the loan repayment process. By ensuring efficient loan management and fostering borrower success, FedLoan Servicing plays a vital role in promoting affordable and accessible higher education for borrowers across the nation.

What types of loans does FedLoan Servicing service?

FedLoan Servicing primarily services federal student loans. These include Direct Subsidized and Unsubsidized Loans, Direct PLUS Loans, and Direct Consolidation Loans. They also service Federal Family Education Loan (FFEL) Program Loans, which are no longer being disbursed but were issued by private lenders. FedLoan Servicing also manages Teacher Education Assistance for College and Higher Education (TEACH) Grants, which provide financial aid to students studying to become teachers in high-need fields. Additionally, they service Public Service Loan Forgiveness (PSLF) Program loans, assisting borrowers in meeting the requirements for loan forgiveness through qualifying employment. However, it's always recommended to review their website or contact FedLoan Servicing directly for the most up-to-date and accurate information on the specific types of loans they service.

Top FedLoan Servicing customer service problems

Click the link above to get answers to just about any FedLoan Servicing customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is FedLoan Servicing's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FedLoan Servicing agent. This phone number is FedLoan Servicing's best phone number because 21,084 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-699-2908 include Recover account, Change account details, Payment and billing issue, Change payment arrangement, Change Plan and other customer service issues. The FedLoan Servicing call center that you call into has employees from Pennsylvania and is open Mon-Fri 8am-9pm ET according to customers. In total, FedLoan Servicing has 1 phone number. It's not always clear what is the best way to talk to FedLoan Servicing representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for FedLoan Servicing. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FedLoan Servicing. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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