FAO Schwarz Customer Service

Phone Number & Contact Info

FAO Schwarz's Best Phone Number

Toll-free·Calls Customer Service·Most popular FAO Schwarz number·We talk to customer service for you·Skip the wait on hold·Call now

How do I talk to a live human at FAO Schwarz?

A:Calling this FAO Schwarz number should go right to a real human being You can also use our free service that can talk to FAO Schwarz for you and report back.

Does FAO Schwarz offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for FAO Schwarz below.

Let us call and talk to FAO Schwarz for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this FAO Schwarz phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this FAO Schwarz number should go right to a real human being
In fact, much of this information on this page is superfluous because this FAO Schwarz phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

FAO Schwarz operates the call center for this 800-326-8638 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the FAO Schwarz call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FAO Schwarz phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FAO Schwarz staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call FAO Schwarz is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call FAO Schwarz

In summation, the best day to call FAO Schwarz is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that FAO Schwarz staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call FAO Schwarz

If you have time to do a bit of reading before you call FAO Schwarz, we recommend you read over some of our problem-specific articles.

Where is the nearest FAO Schwarz store?

The nearest FAO Schwarz store is located in New York City, specifically on Fifth Avenue. As an iconic toy store, it offers an unmatched shopping experience for children and adults alike. Known for its signature giant piano, the store is a delightfully interactive attraction. Visitors can explore a vast array of toys, from classic favorites to modern innovations, making it a paradise for playtime and imagination. Whether you're seeking the perfect gift or simply yearning for a nostalgic trip down memory lane, FAO Schwarz on Fifth Avenue promises to be a magical destination. Its central location also allows easy access to other popular attractions, shopping, and dining options, making it a must-visit destination for toy enthusiasts from around the world.

What is the age range for the toys sold at FAO Schwarz?

At FAO Schwarz, we offer toys that cater to a wide range of ages. Our toy collection includes options suitable for infants, toddlers, children, and even adults who are young at heart. Whether you are looking for stuffed animals, building blocks, puzzles, board games, dolls, or high-tech gadgets, we have something for everyone. From educational toys for infants to challenging brain teasers for teenagers, our inventory has been carefully curated to meet the needs and interests of children and adults alike. At FAO Schwarz, our goal is to bring joy and excitement to individuals of all ages and create lasting memories through our versatile selection of toys.

Do you have a loyalty program?

Yes, at FAO Schwarz, we have a loyalty program called "Toy Insider." By becoming a Toy Insider member, you can enjoy a range of exclusive benefits and rewards. With every purchase made at our store or online, you can earn points that can be redeemed towards future purchases. Additionally, Toy Insider members have access to special promotions, early access to new product releases, invitations to exclusive events, and personalized recommendations based on your preferences. It's our way of showing appreciation to our loyal customers and making your toy shopping experience more rewarding. Join our Toy Insider program today and start earning rewards while indulging in the magical world of FAO Schwarz.

Top FAO Schwarz customer service problems

Click the link above to get answers to just about any FAO Schwarz customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More FAO Schwarz Customer Service Contacts

There are of course other ways to contact FAO Schwarz customer service besides the phone. Below we list the best ones, by medium.

FAO Schwarz Customer Help Desk / Web Support

faoschwarz.com - Customer Service
Use this link to submit your issue to customer service online
As a last, sometimes only, resort- FAO Schwarz customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is FAO Schwarz's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FAO Schwarz agent. This phone number is FAO Schwarz's best phone number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-326-8638 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call FAO Schwarz first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, FAO Schwarz has 1 phone number. It's not always clear what is the best way to talk to FAO Schwarz representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for FAO Schwarz. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FAO Schwarz. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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