Does Extended StayAmerica offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Sunday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Extended StayAmerica below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Extended StayAmerica phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then wait on the line
Below are some clips we've found from Extended StayAmerica's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Extended Stay America.
This call may be monitored or recorded for quality assurance.
For new reservations, press one. To cancel if you will be staying with us for fourteen days or more, please press one.
For all other new reservations, please remain on the line for the next available associate."
Excerpt from a call with Extended StayAmerica
Monday, February 19, 2024 8:58 AM
The first phone menu
"Thank you for calling Extended Stay America. This call may be monitored or recorded for quality assurance.
For new reservations, press one.
To cancel modify an existing reservation, press two.
For general information, press three.
For guest relations, press four."
Excerpt from a call with Extended StayAmerica
Thursday, June 6, 2024 7:47 AM
What are the hours and when should I call?
Extended StayAmerica operates the call center for this 800-804-3724 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 151 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Extended StayAmerica at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Extended StayAmerica phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Extended StayAmerica staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Extended StayAmerica is Wednesday.The most busy day to call is Sunday, which averages 233% more phone calls by comparison.Again, this is based on a sample of 151 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Busiest
Mon
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Extended StayAmerica is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Extended StayAmerica number, but it is also the day with the shortest hold times.
Why Customers Call Extended StayAmerica
If you have time to do a bit of reading before you call Extended StayAmerica, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Extended StayAmerica customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Extended StayAmerica, and their purpose. Are any of these similar to the reason you are trying to call?
Make a new reservation: "I would like to take out a new reservation for Extended Stay America in Texas."
- From a call lasting 10m 24s , Feb 3, 2025 9:15 AM
Booking a reservation: "Yes. I was trying to book a reservation with my BOG voucher."
- From a call lasting 7m 16s , Dec 17, 2024 3:54 PM
Make a reservation: "I'd like to make a reservation with my BOG voucher for today."
- From a call lasting 2m 33s , Dec 17, 2024 3:50 PM
Information about why customers call Extended StayAmerica is extracted from issues that customers have reported to GetHuman.
This is Extended StayAmerica's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Extended StayAmerica agent. This phone number is Extended StayAmerica's best phone number because 990 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-804-3724 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Extended StayAmerica first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Extended StayAmerica has 1 phone number. It's not always clear what is the best way to talk to Extended StayAmerica representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Extended StayAmerica. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Extended StayAmerica. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.