How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Extended StayAmerica phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then wait on the line
Below are some clips we've found from Extended StayAmerica's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Extended Stay America.
This call may be monitored or recorded for quality assurance.
For new reservations, press one. To cancel if you will be staying with us for fourteen days or more, please press one.
For all other new reservations, please remain on the line for the next available associate."
Excerpt from a call with Extended StayAmerica
Monday, February 19, 2024 8:58 AM
The first phone menu
"Thank you for calling Extended Stay America.
This call may be monitored or recorded for quality assurance.
For new reservations, press one.
To cancel or modify an existing reservation, press two.
For general information, press three.
For guest relations, press four."
Excerpt from a call with Extended StayAmerica
Saturday, February 17, 2024 7:50 PM
What are the hours and when should I call?
Extended StayAmerica operates the call center for this 800-804-3724 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 57 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Extended StayAmerica phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Extended StayAmerica staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Extended StayAmerica is Friday.The most busy day to call is Sunday, which averages 100% more phone calls by comparison.Again, this is based on a sample of 57 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Busiest
Mon
Tue
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Extended StayAmerica is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Extended StayAmerica staffs the call center well on Friday.
Conclusion and closing notes
This is Extended StayAmerica's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Extended StayAmerica agent. This phone number is Extended StayAmerica's best phone number because 990 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-804-3724 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Extended StayAmerica first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Extended StayAmerica has 1 phone number. It's not always clear what is the best way to talk to Extended StayAmerica representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Extended StayAmerica. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Extended StayAmerica. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.