How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Eversource phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Agent" after each prompt. For residential accounts.
Here is how our research team describes the way the Eversource phone system greets you: To report a gas emergency, say "emergency" now. How can I help you? You can say "report a down wire," "power outage," or any other electrical problems. Or you can say "billing and payments," "start or stop service," or "help me with something else."
Below are some clips we've found from Eversource's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Welcome to Eversource.
This call may be recorded.
After an already active week, we're tracking another storm that could impact the region Friday into Saturday and has the potential to cause widespread damage and power outages.
We're closely monitoring the situation and have activated our emergency response plan.
We encourage you to closely monitor the forecast to ensure you're prepared.
Charge devices in advance of the storm and stay away from any down wires you see.
Follow updates and view the outage map or report an outage from your mobile phone.
At our website, ever source dot com, and on the Eversource mobile app.
I am the new Eversource virtual assistant."
Excerpt from a call with Eversource
Saturday, January 13, 2024 1:13 PM
They may need the phone number on your account
"Hi. Welcome to Eversourceers.
This call may be recorded.
To report a gas emergency, say emergency.
You want to speak with someone. Right?
I understand you'd like to speak with someone.
But our business office is closed. If you're calling to report a gas emergency, press one now.
If you're calling to report a power outage, press two.
Is that the phone number on your account?"
Excerpt from a call with Eversource
Monday, January 8, 2024 1:26 AM
They may ask your reason for calling (instead of a menu)
"Hi. Welcome to Eversource.
This call may be recorded.
I am the new Eversource virtual assistant. How can I help you?"
Excerpt from a call with Eversource
Saturday, April 13, 2024 6:18 PM
They may ask you to say or enter information
"I can look up your account information with attendant Go ahead and say or enter either one now."
Excerpt from a call with Eversource
Monday, January 8, 2024 1:26 AM
The first phone menu
"Hi. Welcome to Eversourceers.
This call may be recorded.
To report a gas emergency, say emergency.
You want to speak with someone. Right?
I understand you'd like to speak with someone.
But our business office is closed. If you're calling to report a gas emergency, press one now.
If you're calling to report a power outage, press two."
Excerpt from a call with Eversource
Monday, January 8, 2024 1:26 AM
What are the hours and when should I call?
Eversource operates the call center for this 800-592-2000 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 603 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Eversource phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Eversource staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Eversource is Sunday.The most busy day to call is Monday, which averages 268% more phone calls by comparison.Again, this is based on a sample of 603 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call Eversource
In summation, the best day to call Eversource is Friday.
Calling Eversource is helpful if you have an account, but substantially less so if you do not. If you have an account, you can enter the account number that's associated with the account and check your balance, make changes to your service and otherwise access the automated system's help menu.
If you do not have an account, this number is only useful for reporting power outages and gas leaks outside of its normal operating hours. If you miss the window and attempt to call outside of weekdays, you'll get the automated assistant, which offers a limited amount of help.
If you are a bona fide customer and can provide your personally identifying information, the system menus open up for you to explore information about your account and services. From there, you can either hear the status of your account, make changes to it, check your balance and more.
If you are not an existing customer, you cannot use this number to automatically set up a new account through the automated system. The phone system does not work like that, and it will go to the main menu without providing any new information if you attempt to try this number without entering personal information. The one exception is if you're using this number to try to report a power outage or a gas leak; in this case, you can use this number to report an issue 24 hours a day without providing any information of your own.
Overall, I thought there was some helpful information gleaned from this experience, as the advice changes based on the customer's ability and willingness to provide sensitive information. If I were a genuine customer, I would use this number after seeing their commitment to security. But if I was trying to set up an account, I would not use this number as my first choice.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Eversource
If you have time to do a bit of reading before you call Eversource, we recommend you read over some of our problem-specific articles.
No, there is no fee for paying your Eversource bill online. Eversource offers a convenient and hassle-free online payment service that allows customers to pay their bills securely and at no additional cost. Whether you choose to pay through your bank account or credit card, there are no hidden fees or surcharges associated with online payments. This service ensures that customers can easily manage their bills from the comfort of their homes, saving time and effort. By opting for online payments, Eversource customers can enjoy the convenience of quick transactions while avoiding any unnecessary charges.
Eversource offers several convenient payment options to cater to diverse customer preferences. Firstly, customers can choose to pay their bills online through the Eversource website or the mobile app, ensuring immediate transactions and saving time. Additionally, Eversource provides an AutoPay service, deducting payments automatically from the customer's bank account on a scheduled basis, ensuring timely bill settlement without any hassle. Another option available is paying by phone, enabling customers to make payments using a credit or debit card instantly. However, for those who prefer traditional methods, Eversource also accepts payments through mail, allowing customers to send their checks or money orders directly to the specified address. This range of payment options ensures ease and flexibility for customers to settle their Eversource bills efficiently.
For Eversource customers, online payments are typically credited to your account immediately. However, there are rare instances where it may take up to 48-72 hours to be reflected due to technical complications or delays. If the payment does not appear in your account after this timeframe, we recommend contacting our customer service team for assistance. It is important to note that scheduled or recurring payments may vary based on the payment processing timelines, but rest assured, we strive to ensure prompt and accurate crediting of online payments. Eversource aims to provide efficient and seamless payment services to all customers, allowing you to conveniently manage and monitor your account online.
Click the link above to get answers to just about any Eversource customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Eversource, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking customer service: "I am trying to reach customer service."
- From a call lasting 53s , Apr 30, 2024 5:58 PM
Request to speak to representative: "Let me speak to a representative, please."
- From a call lasting 1m 33s , Apr 13, 2024 6:18 PM
Speaking with representative: "I'd like to speak with a representative."
- From a call lasting 1m 28s , Apr 11, 2024 12:20 AM
Reporting power outage: "We had a power outage and need to report it."
- From a call lasting 4m 56s , Apr 5, 2024 10:10 PM
Virtual assistant issue: "Virtual assistant not working correctly, frustrating experience."
- From a call lasting 2m 31s , Apr 3, 2024 9:32 PM
Requesting new services: "I don't have an account, but I'm trying to get new services."
- From a call lasting 22m 5s , Apr 3, 2024 1:49 PM
Billing inquiry: "I have a question about my payable bill."
- From a call lasting 1m 55s , Apr 2, 2024 1:51 PM
Inquiry about bill balance: "What's my current balance?"
- From a call lasting 4m 19s , Apr 1, 2024 6:09 PM
Request to speak to representative: "Speak to representative."
- From a call lasting 12m 38s , Mar 15, 2024 3:28 PM
Reporting electrical problems: "I'm calling about electrical problems like a brownout."
- From a call lasting 1m 7s , Mar 12, 2024 11:02 PM
More Eversource Customer Service Contacts
There are of course other ways to contact Eversource customer service besides the phone. Below we list the best ones, by medium.
Eversource Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Eversource, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Eversource customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Eversource's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Eversource agent. This phone number is Eversource's best phone number because 56,358 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-592-2000 include Billing help, Equipment damage/repair needed, Moving/Transfer Service, No service, Account access and other customer service issues. The Eversource call center that you call into has employees from Massachusetts, Connecticutt and is open 24 hours, 7 days according to customers. In total, Eversource has 2 phone numbers. It's not always clear what is the best way to talk to Eversource representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Eversource. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Eversource. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
