Enbridge Customer Service

Phone Number & Contact Info

Enbridge's Best Phone Number

Toll-free·Calls Customer Service·Most popular Enbridge number

How do I talk to a live human at Enbridge?

A:Press 1 for English, Press 3, then Press 0, then wait on the line until transferred to a Representative.

Does Enbridge offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-6pm EST. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 10 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Enbridge phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, Press 3, then Press 0, then wait on the line until transferred to a Representative.
Here is how our research team describes the way the Enbridge phone system greets you: For emergencies, call 1-866-763-5427. To find your account using a different phone number, press 1. To find your account using your account number, press 2. To continue to the main menu, press 3.
Below are some clips we've found from Enbridge's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"To find your account using a different phone number, press one. To find your account using your account number, enter your ten digit phone number."
Excerpt from a call with Enbridge
Thursday, May 9, 2024 5:05 PM

They may ask you to enter information with the dial pad

"Thanks. Let me look up that phone number. I found an account with that phone number. To confirm we have the right one, enter your house number followed by the pound key."
Excerpt from a call with Enbridge
Thursday, May 9, 2024 5:05 PM

They may need to look up your account

"For calling Enbridge Gas. Mailing up to Enbridge Gas. Mailing up to Enbridge Gas. To continue in English, press one.
For our main menu, please wait on the line.
Let me look up your account information so we can serve you better."
Excerpt from a call with Enbridge
Thursday, May 9, 2024 5:05 PM

What are the hours and when should I call?

Enbridge operates the call center for this 877-362-7434 phone number Mon-Fri 8am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 75 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Enbridge phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Enbridge staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Enbridge is Wednesday. The most busy day to call is Thursday, which averages 200% more phone calls by comparison. Again, this is based on a sample of 75 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Enbridge

In summation, the best day to call Enbridge is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Enbridge staffs the call center well on Wednesday.

Why Customers Call Enbridge

If you have time to do a bit of reading before you call Enbridge, we recommend you read over some of our problem-specific articles.

Where are Enbridge's headquarters located?

Enbridge's headquarters are located in Calgary, Alberta, Canada. As a leading energy infrastructure company, Enbridge operates in North America and has a diversified portfolio across various markets. While its headquarters are in Calgary, the company operates in several other locations across Canada and the United States. Enbridge has regional offices in Houston, Texas, and Superior, Wisconsin, which also serve as major operational centers. Additionally, the company has offices in Edmonton, Alberta, and numerous other locations throughout both countries. This expansive network allows Enbridge to effectively manage its extensive pipeline and utility systems while maintaining a strong presence in the communities it serves.

What is Enbridge's mission statement?

Enbridge's mission statement is to fuel people's quality of life by safely and reliably delivering energy. As a leading energy infrastructure company, Enbridge focuses on transporting, distributing, and generating energy in a sustainable and responsible manner. Their commitment lies in meeting the ever-increasing demand for energy while minimizing environmental impact. Enbridge aims to do this through their extensive pipeline network, renewable energy projects, and innovative solutions that promote energy efficiency. By prioritizing safety, operating with integrity, and collaborating with stakeholders, they strive to create lasting value for their customers, shareholders, communities, and the planet. Enbridge's mission embodies their dedication to providing essential energy services today, while also ensuring a sustainable energy future for tomorrow.

What are Enbridge's environmental initiatives?

Enbridge is committed to environmental stewardship and has implemented several initiatives to minimize its impact on the environment. One major focus is reducing greenhouse gas emissions by investing in renewable energy projects and technologies. Enbridge has an extensive portfolio of renewable energy assets, including wind, solar, and geothermal projects. Additionally, the company actively promotes energy conservation and efficiency, both internally and among its customers. Enbridge also emphasizes pipeline safety through rigorous inspection, maintenance, and spill response programs. The company is dedicated to protecting wildlife and habitats by implementing measures to mitigate potential environmental risks associated with its operations. By collaborating with stakeholders and investing in sustainable practices, Enbridge strives to continually improve its environmental performance and contribute to a cleaner and greener future.

Top Enbridge customer service problems

Click the link above to get answers to just about any Enbridge customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Enbridge, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting transaction history: "Is there a way that I could get, like, an email of all of transactions since I moved here?"
- From a call lasting 8m 29s , May 10, 2024 7:18 PM
Setting up payment plan: "I'd like to set up a payment to pay part today."
- From a call lasting 16m 32s , Mar 27, 2024 8:08 PM

More Enbridge Customer Service Contacts

There are of course other ways to contact Enbridge customer service besides the phone. Below we list the best ones, by medium.

Enbridge Customer Service Live Chat

enbridgegas.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Enbridge provides this option.

Enbridge Customer Service on X (formerly Twitter)

twitter.com/enbridgegas - Customer Service
Use the link to connect with customer service through Twitter
Enbridge, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Enbridge Customer Help Desk / Web Support

enbridgegas.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Enbridge customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Enbridge's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Enbridge agent. This phone number is Enbridge's best phone number because 1,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-362-7434 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Enbridge first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or chat. In total, Enbridge has 1 phone number. It's not always clear what is the best way to talk to Enbridge representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Enbridge. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Enbridge. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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