How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Enbridge phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, Press 3, then Press 0, then wait on the line until transferred to a Representative.
Here is how our research team describes the way the Enbridge phone system greets you: For emergencies, call 1-866-763-5427. To find your account using a different phone number, press 1. To find your account using your account number, press 2. To continue to the main menu, press 3.
Below are some clips we've found from Enbridge's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"The phone number you are calling from is not associated to an account."
Excerpt from a call with Enbridge
Tuesday, March 5, 2024 2:33 PM
They may need to look up your account
"For calling Enbridge Gas. Enbridge Gas.
To continue in English, press one.
For an emergency, such as smelling natural gas or a damaged gas line, dial one.
For our main menu, please wait on the line.
Our call center is closed for the holiday.
Our regular hours are eight AM to six PM, Monday through Friday.
Urgent assistance is available after hours if your gas is off.
To use our self-service options, stay on the line, or visit Enbridge gas dot com.
Let me look up your account information so we can serve you better."
Excerpt from a call with Enbridge
Friday, March 29, 2024 12:34 PM
What are the hours and when should I call?
Enbridge operates the call center for this 877-362-7434 phone number Mon-Fri 8am-6pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Enbridge phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Enbridge staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Enbridge is Friday.The most busy day to call is Thursday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Enbridge is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Enbridge staffs the call center well on Friday.
Why call this Enbridge number?
Below is a sample of recent calls to Enbridge, and their purpose. Are any of these similar to the reason you are trying to call?
Setting up payment plan: "I'd like to set up a payment to pay part today."
- From a call lasting 16m 32s , Mar 27, 2024 8:08 PM
More Ways to Contact Enbridge Customer Service
There are of course other ways to contact Enbridge customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Enbridge provides this option.
Use the link to connect with customer service through Twitter
Enbridge, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Enbridge customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Enbridge's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Enbridge agent. This phone number is Enbridge's best phone number because 1,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-362-7434 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Enbridge first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or chat. In total, Enbridge has 1 phone number. It's not always clear what is the best way to talk to Enbridge representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Enbridge. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Enbridge. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.