El Pollo Loco Customer Service

Phone Number & Contact Info

El Pollo Loco's Best Phone Number

877-375-4968
Toll-free·Calls Customer Service·Most popular El Pollo Loco number
Q:

How do I talk to a live human at El Pollo Loco?

A:Calling this El Pollo Loco number should go right to a real human being
Q:

Does El Pollo Loco offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this El Pollo Loco phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this El Pollo Loco number should go right to a real human being
Below are some clips we've found from El Pollo Loco's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling El Pollo Loco.
To continue in English, press one.
Please enter the four digit store number located on your card coupon or receipt."
Excerpt from a call with El Pollo Loco
Wednesday, January 3, 2024 10:53 PM
In fact, much of this information on this page is superfluous because this El Pollo Loco phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

El Pollo Loco operates the call center for this 877-375-4968 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this El Pollo Loco phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like El Pollo Loco staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call El Pollo Loco is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call El Pollo Loco

In summation, the best day to call El Pollo Loco is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that El Pollo Loco staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call El Pollo Loco

If you have time to do a bit of reading before you call El Pollo Loco, we recommend you read over some of our problem-specific articles.

What are the opening hours of El Pollo Loco?

El Pollo Loco is committed to serving our customers with flavorful, fire-grilled chicken at their convenience. Our opening hours vary depending on the location. Most El Pollo Loco restaurants open for business at 10 AM and close at 10 PM. However, it's important to note that these hours may be subject to change due to holidays or specific store policies. For precise information about the opening hours of a particular location, we recommend using our online store locator or contacting the specific restaurant store directly. Our friendly staff will be more than happy to assist you with any inquiries regarding our opening and closing hours.

Where is the nearest El Pollo Loco location?

The nearest El Pollo Loco location can easily be found through our website or mobile app. With over 400 restaurants nationwide, you're never too far from our delicious flame-grilled chicken. To locate the nearest El Pollo Loco, simply visit our website or download our app, where you'll find a store locator feature. Enter your zip code, city, or address, and within seconds, we'll provide you with a list of nearby locations and their operating hours. Additionally, our website and app provide detailed directions, so you can easily navigate your way to our flavorful offerings. Enjoy the convenience of finding your closest El Pollo Loco, only a click away.

What is the El Pollo Loco loyalty program?

The El Pollo Loco loyalty program is a free membership program designed to reward our loyal customers. By joining our program, customers earn points for every dollar spent at El Pollo Loco. These points can be redeemed for various rewards and discounts, making dining with us even more enjoyable. As members, customers also receive exclusive offers and promotions, personalized recommendations, and early access to new menu items and limited-time promotions. Our loyalty program can be easily accessed through our mobile app or by signing up on our website. It's our way of showing appreciation and giving back to our valued customers for their continued support.

Top El Pollo Loco customer service problems

Click the link above to get answers to just about any El Pollo Loco customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is El Pollo Loco's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a El Pollo Loco agent. This phone number is El Pollo Loco's best phone number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-375-4968 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call El Pollo Loco first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, El Pollo Loco has 1 phone number. It's not always clear what is the best way to talk to El Pollo Loco representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for El Pollo Loco. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like El Pollo Loco. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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