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El Pollo Loco Customer FAQ

Top Answers & How-to Guides

What is El Pollo Loco's Phone Number?

The question we are asked most often is about how to talk to El Pollo Loco customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a drive-thru service?

Yes, we offer drive-thru service at select El Pollo Loco locations for your convenience. Our drive-thru allows you to enjoy our delicious...
Ask any question you have about El Pollo Loco customer service, get an answer now.

Locations

What are the opening hours of El Pollo Loco?

El Pollo Loco is committed to serving our customers with flavorful, fire-grilled chicken at their convenience. Our opening hours vary...

Where is the nearest El Pollo Loco location?

The nearest El Pollo Loco location can easily be found through our website or mobile app. With over 400 restaurants nationwide, you're...

Menu and Dietary Options

Do you offer any vegetarian options?

Yes, El Pollo Loco offers vegetarian options to cater to various dietary preferences. We understand the importance of providing choices...

Are there any gluten-free options available?

Yes, El Pollo Loco offers a variety of gluten-free options for customers. We understand the importance of catering to dietary restrictions...

Payment

What payment methods do you accept?

At El Pollo Loco, we strive to make your dining experience convenient and hassle-free. To ensure a seamless payment process, we accept...

Promotions

Are there any current promotions or discounts?

Yes, El Pollo Loco regularly offers promotions and discounts for our customers to enjoy. Our current promotions can be found on our...

Catering

Do you offer catering services?

Yes, El Pollo Loco offers catering services for a variety of events and occasions. Whether you are hosting a small gathering or a large...

Customization

Can I customize my order?

Yes, at El Pollo Loco, we love giving our customers the freedom to customize their order. We understand that everyone has different...

Nutritional Information

Are nutritional information and allergen details available?

Yes, we provide detailed nutritional information and allergen details for our menu items. We understand the importance of transparency...

Loyalty Program

What is the El Pollo Loco loyalty program?

The El Pollo Loco loyalty program is a free membership program designed to reward our loyal customers. By joining our program, customers...

Services

Do you have a drive-thru service?

Yes, we offer drive-thru service at select El Pollo Loco locations for your convenience. Our drive-thru allows you to enjoy our delicious...

Help me with my El Pollo Loco customer service issue

Ask any question you have about El Pollo Loco customer service. We will do our best to get you answers right away.
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