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El Pollo Loco Customer FAQ

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What is El Pollo Loco's Phone Number?

The question we are asked most often is about how to talk to El Pollo Loco customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent El Pollo Loco Customer Questions

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Menu Options

Do you offer any vegetarian options?

El Pollo Loco features a variety of vegetarian selections to accommodate guests wanting plant-based meals. Popular options...
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Are there any gluten-free options available?

El Pollo Loco provides a variety of gluten-free meal choices, mainly focusing on their flame-grilled chicken. Options include...
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Are there any seasonal menu items available?

El Pollo Loco often features seasonal menu items celebrating holidays or seasonal ingredients. These limited-time options...
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Do you have vegan options on the menu?

El Pollo Loco provides a range of vegan-friendly choices, including sides like black beans, rice, and corn, as well as...
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Are there any limited-time offers currently available?

El Pollo Loco offers limited-time promotions that can change regularly, featuring special items and deals. To find out about...
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Payment and Locations

What payment methods do you accept?

El Pollo Loco accepts major credit cards like Visa, MasterCard, American Express, Discover, as well as debit and cash payments....
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Can I find El Pollo Loco locations near me?

Yes, one can easily locate El Pollo Loco restaurants nearby by visiting their official website and using the store locator...
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Promotions and Discounts

Are there any current promotions or discounts?

El Pollo Loco often has special deals, including meal promotions and family pack discounts that change frequently. To find the...
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What are the sourcing policies for El Pollo Loco's ingredients?

El Pollo Loco prioritizes sourcing high-quality ingredients, emphasizing chicken raised without antibiotics and adhering to...
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What types of cooking oils does El Pollo Loco use?

El Pollo Loco mainly utilizes canola oil for frying and cooking, known for its mild taste and high smoke point, which creates a...
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Are there specific times when certain promotions are available?

El Pollo Loco frequently provides various promotions at specific times, which may include limited-time menu items and...
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Ordering and Services

Do you offer catering services?

El Pollo Loco indeed provides catering services suitable for various events, offering a selection of grilled chicken, sides,...
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Can I customize my order?

El Pollo Loco offers extensive customization options for orders, allowing customers to choose proteins, sides, sauces, and...
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Do you have a drive-thru service?

El Pollo Loco provides drive-thru service at numerous locations, allowing customers to conveniently order from their vehicles....
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Can I order online for pickup?

Yes, El Pollo Loco allows online ordering for pickup through their website or mobile app, letting customers customize their...
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Nutritional Information

Are nutritional information and allergen details available?

El Pollo Loco offers nutritional and allergen information for its menu, helping customers with dietary needs. Details like...
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Can I see the full nutritional information for menu items?

El Pollo Loco offers comprehensive nutritional details for its menu items on their official website. This information includes...
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Loyalty and Rewards

What is the El Pollo Loco loyalty program?

El Pollo Loco features a loyalty program that rewards customers with points for each dollar spent, allowing them to earn free...
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What kind of loyalty rewards can I earn?

El Pollo Loco provides a loyalty rewards program enabling patrons to accumulate points with every purchase. These points can be...
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How does the loyalty rewards program work?

El Pollo Loco's loyalty rewards program allows customers to earn points on eligible purchases, which can be tracked via their...
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Customer Service

What is the procedure for handling customer complaints or issues?

El Pollo Loco addresses customer complaints through a structured approach, starting with the location staff to resolve issues...
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How can I get updates on new menu items at El Pollo Loco?

To receive news on new menu items at El Pollo Loco, it is advisable to check their official website regularly, where updates...
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Franchising and Fundraising

What franchising opportunities are available at El Pollo Loco?

El Pollo Loco offers numerous franchising options for those interested in opening a restaurant focused on flame-grilled chicken...
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Does El Pollo Loco participate in fundraising programs?

El Pollo Loco actively engages in fundraising initiatives to support local communities, collaborating with schools and...
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