Edward Jones Customer Service

Phone Number & Contact Info

Edward Jones's Best Phone Number

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How do I talk to a live human at Edward Jones?

A:Don't press anything, representative will come on the line.

Does Edward Jones offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-6pm EST. The least busy day is Monday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Edward Jones phone number to document the phone system.
Here is how our research team describes the way the Edward Jones phone system greets you: Just hold on the line until a representative comes on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, representative will come on the line.

What are the hours and when should I call?

Edward Jones operates the call center for this 314-515-2000 phone number Mon-Fri 7am-6pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 147 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Edward Jones phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Edward Jones staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Edward Jones is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 147 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Edward Jones

In summation, the best day to call Edward Jones is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Edward Jones staffs the call center well on Monday.

Why Customers Call Edward Jones

If you have time to do a bit of reading before you call Edward Jones, we recommend you read over some of our problem-specific articles.

What fees are associated with Edward Jones accounts?

Edward Jones accounts have a clear fee structure that aims to be transparent and competitive. While specific fees may vary depending on the account type and services provided, the most common charges include account maintenance fees, transaction fees, and mutual fund expense ratios. Account maintenance fees cover the costs of managing and servicing the account, ensuring ongoing support and review. Transaction fees are charged for buying or selling certain investments, such as stocks or bonds. Mutual fund expense ratios represent the fees charged by the mutual funds themselves. It is important to note that Edward Jones financial advisors operate on a commission-based model; therefore, some fees may be earned through product sales. Any fees associated with an account are disclosed and discussed upfront with clients to ensure complete transparency and to align with their financial goals.

What services does Edward Jones offer?

Edward Jones offers a comprehensive range of financial services to cater to individual needs. These services encompass investment options such as stocks, bonds, mutual funds, and annuities, allowing clients to build diversified portfolios to achieve their financial goals. Additionally, Edward Jones provides retirement planning assistance, helping clients prepare for a financially secure future. They offer various retirement accounts, such as IRAs and 401(k) plans, along with personalized advice to optimize savings strategies. In addition to investment and retirement services, Edward Jones also provides guidance on education savings plans, insurance coverage, and estate planning. Through personalized advice and ongoing support, Edward Jones aims to empower clients to make informed financial decisions and achieve long-term success.

Top Edward Jones customer service problems

Click the link above to get answers to just about any Edward Jones customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Edward Jones's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Edward Jones agent. This phone number is Edward Jones's best phone number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 314-515-2000 include Get financial advice and other customer service issues. Rather than trying to call Edward Jones first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Edward Jones has 1 phone number. It's not always clear what is the best way to talk to Edward Jones representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Edward Jones. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Edward Jones. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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