How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Eastlink phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Eastlink number should go right to a real human being
Below are some clips we've found from Eastlink's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Eastlink. We want to quickly connect you with the right team member.
To order the perfect pair bundle with Internet and press one.
For mobile services, press two.
For Internet, TV, home phone, and smart home security, three.
To repeat this menu, nine I cannot hear you."
Excerpt from a call with Eastlink
Thursday, January 25, 2024 8:14 PM
They may need the phone number on your account
"Thank you for calling Eastlink. We want to quickly connect you with the right team member.
Please enter the ten digit phone number associated with the account you are calling about followed by the number sign."
Excerpt from a call with Eastlink
Thursday, January 4, 2024 1:32 PM
The first phone menu
"Hi. Thank you for calling Eastlink. We want to quickly connect you with the right team member.
To order the perfect pair bundle with Internet and mobile, press one.
For mobile services, press two."
Excerpt from a call with Eastlink
Tuesday, April 2, 2024 1:27 PM
In fact, much of this information on this page is superfluous because this Eastlink phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Eastlink operates the call center for this 888-345-1111 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 95 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Eastlink phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Eastlink staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Eastlink is Sunday.The most busy day to call is Thursday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 95 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Eastlink is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Eastlink number?
Below is a sample of recent calls to Eastlink, and their purpose. Are any of these similar to the reason you are trying to call?
Loan pay-off amount inquiry: "Was just wondering how much I have remaining on my loan payments if I was to buy it out."
- From a call lasting 2m 59s , Apr 4, 2024 2:28 PM
TV service issue: "Not getting any pictures on my TVs, can't stream shows."
- From a call lasting 3m 25s , Feb 20, 2024 7:07 PM
Issue with bill: "Her bill just doubled, we're not looking to get anything upgraded."
- From a call lasting 72m 3s , Feb 16, 2024 5:54 PM
Conclusion and closing notes
This is Eastlink's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Eastlink agent. This phone number is Eastlink's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-345-1111 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Eastlink first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Eastlink has 1 phone number. It's not always clear what is the best way to talk to Eastlink representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Eastlink. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Eastlink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.