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Eastlink Customer Service

Phone Number & Contact Info

Eastlink's Best Phone Number

888-345-1111
Toll-free·Calls Customer Service·Most popular Eastlink number
Q:

How do I talk to a live human at Eastlink?

A:Calling this Eastlink number should go right to a real human being
Q:

Does Eastlink offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Eastlink phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Eastlink number should go right to a real human being
Below are some clips we've found from Eastlink's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Eastlink. We want to quickly connect you with the right team member. To order the perfect pair bundle with Internet and press one. For mobile services, press two. For Internet, TV, home phone, and smart home security, three. To repeat this menu, nine I cannot hear you."
Excerpt from a call with Eastlink
Thursday, January 25, 2024 8:14 PM

They may need the phone number on your account

"Thank you for calling Eastlink. We want to quickly connect you with the right team member. Please enter the ten digit phone number associated with the account you are calling about followed by the number sign."
Excerpt from a call with Eastlink
Thursday, January 4, 2024 1:32 PM

The first phone menu

"Hi. Thank you for calling Eastlink. We want to quickly connect you with the right team member.
To order the perfect pair bundle with Internet and mobile, press one.
For mobile services, press two."
Excerpt from a call with Eastlink
Tuesday, April 2, 2024 1:27 PM
In fact, much of this information on this page is superfluous because this Eastlink phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Eastlink operates the call center for this 888-345-1111 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 111 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Eastlink phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Eastlink staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Eastlink is Sunday. The most busy day to call is Tuesday, which averages 200% more phone calls by comparison. Again, this is based on a sample of 111 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Eastlink

In summation, the best day to call Eastlink is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Eastlink

If you have time to do a bit of reading before you call Eastlink, we recommend you read over some of our problem-specific articles.

Can I access Eastlink services on multiple devices?

Yes, Eastlink allows users to access their services on multiple devices. With Eastlink, you can seamlessly connect and enjoy their services on various devices such as smartphones, tablets, computers, and even smart TVs. This flexibility ensures you can stay connected, entertained, and informed wherever you are in your home or on-the-go. Eastlink offers easy setup and compatibility across multiple devices, enabling you to stream your favorite shows, movies, and live TV, browse the internet, make calls, and manage your account from different devices simultaneously. Whether you prefer watching TV in bed, streaming music while cooking, or checking emails on a laptop, Eastlink makes it convenient to access their services anytime, anywhere, and on any device.

Is Eastlink available in my area?

Yes, Eastlink is available in your area. We have a widespread network coverage that reaches many cities and towns across Canada. With our commitment to expanding and improving our services, we strive to provide reliable and high-speed internet, cable, and phone services to as many customers as possible. To confirm availability in your specific location, we recommend checking our website or contacting our customer support team. They will gladly assist you in determining if Eastlink services are accessible at your address and help you find the most suitable plans and packages to meet your needs. Experience fast and reliable connectivity with Eastlink in your area today.

What services does Eastlink offer?

Eastlink offers a wide range of services to meet the diverse needs of its customers. Our comprehensive service offerings include high-speed internet, cable television, home phone, home security, and mobile phone services. With our reliable and lightning-fast internet, customers can enjoy seamless browsing, streaming, and online gaming. Our cable television service provides access to an extensive selection of channels, including HD and on-demand content. Customers can stay connected with friends and family through our reliable home phone service, which offers advanced features and unlimited calling options. Additionally, we offer state-of-the-art home security solutions, providing peace of mind through 24/7 monitoring and smart home integration capabilities. Lastly, our mobile phone services deliver reliable coverage and a wide range of data plans to suit individual needs. Eastlink strives to deliver exceptional services and unmatched customer support to enhance the digital experience of our valued customers.

Top Eastlink customer service problems

Click the link above to get answers to just about any Eastlink customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Eastlink, and their purpose. Are any of these similar to the reason you are trying to call?
Loan pay-off amount inquiry: "Was just wondering how much I have remaining on my loan payments if I was to buy it out."
- From a call lasting 2m 59s , Apr 4, 2024 2:28 PM
TV service issue: "Not getting any pictures on my TVs, can't stream shows."
- From a call lasting 3m 25s , Feb 20, 2024 7:07 PM
Issue with bill: "Her bill just doubled, we're not looking to get anything upgraded."
- From a call lasting 72m 3s , Feb 16, 2024 5:54 PM

Conclusion and closing notes

This is Eastlink's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Eastlink agent. This phone number is Eastlink's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-345-1111 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Eastlink first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Eastlink has 1 phone number. It's not always clear what is the best way to talk to Eastlink representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Eastlink. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Eastlink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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