Eastlink Customer FAQ

We're sorry to hear about your issue. Signal freezing can be quite frustrating. This might be happening due to several reasons - there might be a temporary outage, a misbehaving device, or an issue with your service line. We recommend restarting your equipment first, as this often resolves common technical issues. If the problem persists, check for any reported outages in your area. If there are no outages, and rebooting the equipment did not help, you may need professional help. Consider contacting Eastlink customer support for more assistance. We hope your issue gets resolved soon.

If you're receiving an error message when trying to log into your Eastlink account, it's possible that you may have entered your username or password incorrectly. Ensure to cross-check these details, and remember these are case sensitive. If you have forgotten your password, you can use the "Forgot Password" option available on the login page. This will prompt you to enter your email address associated with your Eastlink account, and they will subsequently send instructions to reset your password. If these steps do not resolve your login issues, you may be experiencing a technical error, and this would need to be addressed by Eastlink's support team available via the contact information on this page.