A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for EVINE Live below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this EVINE Live phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3, then 4, then 0
Below are some clips we've found from EVINE Live's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to ShopHQ. We are here for you.
To place an order or obtain product information, please press one.
To speak with a customer service agent, please press two. Please know your call may be recorded for training and quality purposes."
Excerpt from a call with EVINE Live
Monday, January 15, 2024 2:06 PM
The first phone menu
"Welcome to ShopHQ. We are here for you.
Please know your call may be recorded for training and quality purposes.
For subscription information or ShopHQ credit card, press three.
To place a new order or check item availability, press four.
To change a PIN number, press five.
To place an order or obtain product information, please press one.
To speak with a customer service agent, please press two."
Excerpt from a call with EVINE Live
Thursday, February 15, 2024 2:21 PM
After you press 2
"Please know your call may be recorded for training and quality purposes.
To change a PIN number, press five.
To check order status, shipping information, or cancel an item, press one.
To check return status, return or value pay information, press two."
Excerpt from a call with EVINE Live
Thursday, February 15, 2024 2:23 PM
What are the hours and when should I call?
EVINE Live operates the call center for this 800-676-5523 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 60 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the EVINE Live call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EVINE Live phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EVINE Live staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call EVINE Live is Saturday.The most busy day to call is Friday, which averages 167% more phone calls by comparison.Again, this is based on a sample of 60 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
EVINE Live offers a hassle-free return policy for customers who are not fully satisfied with their purchase. The return period is within 30 days from the date of delivery. To initiate a return, customers can contact EVINE Live's customer care team via phone or email to obtain a Return Merchandise Authorization (RMA) number. The item must be returned in its original condition with all accessories and packaging, along with the RMA number. Return shipping fees are the responsibility of the customer, unless the return is due to a defective or damaged item. Once the returned item is received and inspected, a refund will be issued to the original payment method, excluding any shipping and handling charges.
EVINE Live accepts a variety of payment methods to offer convenience and flexibility to its customers. You can make purchases using major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, EVINE Live also accepts payment through PayPal, a widely-used and trusted online payment platform. This allows customers to securely make purchases using their PayPal account. EVINE Live recognizes the importance of providing multiple payment options to suit individual preferences and ensures a seamless shopping experience. With these accepted payment methods, customers can confidently shop for their desired products and checkout with ease on EVINE Live's platform.
Yes, EVINE Live does offer international shipping for its products. Customers from around the world can purchase items from EVINE Live and have them shipped to their desired international destination. However, it is important to note that additional shipping fees and customs duties may apply. These fees are determined by the destination country's customs office and the value of the purchased items. Customers are responsible for paying any applicable fees or duties upon delivery. International shipping times may vary depending on the destination, but EVINE Live aims to deliver products within a reasonable timeframe. It is recommended to check the international shipping options and fees before making a purchase to ensure a smooth and hassle-free transaction.
Click the link above to get answers to just about any EVINE Live customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to EVINE Live, and their purpose. Are any of these similar to the reason you are trying to call?
Account unlocking request: "Please unlock your my account."
- From a call lasting 2m 5s , Oct 5, 2024 1:38 PM
Refund inquiry for multiple payments: "I need to check about getting that refunded as well."
- From a call lasting 7m 18s , Feb 23, 2024 12:46 AM
Checking old bill status: "I just wanted to make sure it was paid."
- From a call lasting 8m 8s , Jan 15, 2024 2:06 PM
Information about why customers call EVINE Live is extracted from issues that customers have reported to GetHuman.
This is EVINE Live's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EVINE Live agent. This phone number is EVINE Live's best phone number because 3,804 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-676-5523 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call EVINE Live first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, EVINE Live has 1 phone number. It's not always clear what is the best way to talk to EVINE Live representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for EVINE Live. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EVINE Live. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.