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EVINE Live Customer FAQ

Top Answers & How-to Guides

What is EVINE Live's Phone Number?

The question we are asked most often is about how to talk to EVINE Live customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any exclusive deals for EVINE Live account holders?

EVINE Live typically offers special promotions and exclusive deals to its account holders, such as discounts and early access...
Ask any question you have about EVINE Live customer service, get an answer now.
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Order Management

How Do I Cancel My EVINE Live Order?

In summary, there are several ways to cancel an order on EVINE Live. You can do it via the website, phone, or email. If you are...
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How Do I Change the Shipping Address on My Evine Order?

Remember that if you have submitted an incorrect shipping address for an Evine purchase and do not wish to pay additional fees...
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How long does it take for an EVINE Live order to arrive?

Delivery times for an EVINE Live order can range from five to seven business days for standard shipping within the contiguous...
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How do I track my EVINE Live order?

To track an order from EVINE Live, customers can usually find a tracking number in an email after shipment or log into their...
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What do I do if my order is damaged upon arrival?

In the event of receiving a damaged order from EVINE Live, it is crucial to inspect both the packaging and items, documenting...
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How does EVINE Live handle backorders?

EVINE Live manages backorders by clearly indicating when an item is out of stock but available for backorder, including an...
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Returns and Refunds

Can I return an item purchased from EVINE Live?

Items purchased from EVINE Live can be returned within a specified time frame outlined on their website or in purchase...
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What is EVINE Live's return policy?

EVINE Live's return policy allows returns within thirty days of product receipt, requiring items to be in original condition....
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Payment and Billing

What payment methods are accepted on EVINE Live?

EVINE Live accepts major credit cards, PayPal, and their own gift cards for purchases. However, payment options may change...
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What is the EVINE Live VIP credit card?

The EVINE Live VIP credit card is a specialized card offering rewards and benefits for shoppers. Cardholders earn points on...
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What is the EVINE Live VIP credit card?

The EVINE Live VIP credit card is a specialized card offering rewards and benefits for shoppers. Cardholders earn points on...
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Loyalty and Promotions

What is EVINE Live's loyalty program?

EVINE Live offers a loyalty program that rewards customers with points for every purchase. These points can be redeemed for...
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What is EVINE Live's loyalty program?

EVINE Live offers a loyalty program that rewards customers with points for every purchase. These points can be redeemed for...
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Are there any exclusive deals for EVINE Live account holders?

EVINE Live typically offers special promotions and exclusive deals to its account holders, such as discounts and early access...
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Can I sign up for notifications about upcoming sales or promotions?

Individuals can sign up for notifications about sales and promotions by visiting EVINE Live's official website, where they can...
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International and Shipping Services

Can I purchase EVINE Live products internationally?

While EVINE Live mainly serves U.S. customers, some international buyers may access products through certain shipping options....
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Does EVINE Live offer gift wrapping services?

EVINE Live generally does not provide gift wrapping as a standard service, but may have various packaging options based on the...
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We look to the EVINE Live issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
EVINE Live issues reported to GetHuman
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