EL Al Airlines Customer Service

Phone Number & Contact Info

EL Al Airlines's Best Phone Number

800-223-6700
Toll-free·Calls Customer Service·Most popular EL Al Airlines number
Q:

How do I talk to a live human at EL Al Airlines?

A:Press 1 for English.
Q:

Does EL Al Airlines offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this EL Al Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English.
Here is how our research team describes the way the EL Al Airlines phone system greets you: Customers who are not club members, press pound. Frequent flyer club members - for ID using your member's number, press 1. For ID using your social security number, press 2.
Below are some clips we've found from EL Al Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"For English, please press one or hold. Welcome to El Al customer service center. Customers who are not club members please press pound. Might need frequent flyer club members."
Excerpt from a call with EL Al Airlines
Tuesday, January 23, 2024 9:47 PM

They may ask you to enter information with the dial pad

"For English, please press one or hold. Welcome to LL customer service center.
Customers who are not club members please press pound.
Must need frequent flyer club members For identification using your Please enter the"
Excerpt from a call with EL Al Airlines
Wednesday, February 28, 2024 2:37 PM

What are the hours and when should I call?

EL Al Airlines operates the call center for this 800-223-6700 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 338 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EL Al Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EL Al Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call EL Al Airlines is Friday. The most busy day to call is Monday, which averages 294% more phone calls by comparison. Again, this is based on a sample of 338 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call EL Al Airlines

In summation, the best day to call EL Al Airlines is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that EL Al Airlines staffs the call center well on Friday.

Why Customers Call EL Al Airlines

If you have time to do a bit of reading before you call EL Al Airlines, we recommend you read over some of our problem-specific articles.

Do I need a visa to travel to my destination with EL AL Airlines?

It depends on the destination you are traveling to with EL AL Airlines. Each country has its own visa requirements, and it is essential to check the specific entry requirements for your destination before your trip. EL AL Airlines encourages all passengers to verify the visa regulations and necessary documents for their intended country of visit well in advance of their departure date. You can find detailed information about visa requirements on the EL AL Airlines website or by contacting their customer service. It is important to ensure that you have the appropriate visa to enter your destination country to avoid any issues or complications during your travel with EL AL Airlines.

What is EL AL's frequent flyer program?

EL AL's frequent flyer program, known as Matmid, offers valuable rewards and exclusive benefits to loyal travelers. Enrollment is free, and members can accumulate points by flying with EL AL or its partner airlines, or by using selected services from program partners. These points can be redeemed for free flights, upgrades, extra baggage allowance, and access to premium airport lounges. Matmid offers three tiers of membership - Matmid Club, Matmid Silver, and Matmid Gold, each offering different privileges such as priority boarding, increased baggage allowance, and bonus points. Additionally, members can earn tier status based on their flying activity. Matmid is designed to enhance the travel experience for EL AL's passengers, providing them with comprehensive rewards and recognition for their loyalty.

Is there a special assistance for passengers with disabilities?

Yes, EL Al Airlines provides special assistance for passengers with disabilities. We understand the importance of ensuring a comfortable and safe journey for all our passengers. Our dedicated team of personnel is trained to provide the necessary assistance and support throughout your travel with us. We offer various services such as wheelchair assistance, guidance through the airport, and help with boarding and disembarking the aircraft. To ensure a seamless experience, it is recommended to notify us in advance about your specific needs. You can do this during the reservation process or by contacting our customer service team. We strive to make your journey with EL Al Airlines as accessible and enjoyable as possible for passengers with disabilities.

Top EL Al Airlines customer service problems

Click the link above to get answers to just about any EL Al Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to EL Al Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Booking round trip flight: "We wanna look at booking a round trip ticket from Atlanta to Tel Aviv."
- From a call lasting 10m 10s , Apr 5, 2024 6:08 PM
Seat booking and kosher meals: "I'm trying to book seats, arrange kosher meals, and add my admin number to a reservation."
- From a call lasting 19m 31s , Mar 31, 2024 11:44 AM
Booking reservation for kosher food: "I have a reservation. I'm trying to arrange for my family together to arrange kosher food."
- From a call lasting 15m 55s , Mar 31, 2024 11:24 AM
Change flight details: "I broke my arm while I was in Israel, and I need to stay a little bit longer, so I need to change my flight to a later date and business class."
- From a call lasting 43m 4s , Mar 31, 2024 8:02 AM
Inquiring about ticket change: "She broke her arm and she's not ready to fly home yet. Just wants to know how much a change would be on her air ticket."
- From a call lasting 21m 7s , Mar 31, 2024 2:58 AM
Flight time changed: "Our flight was changed from 1 AM to 7 AM without any notification or consent."
- From a call lasting 10m 52s , Mar 21, 2024 3:22 PM
Flight inquiry: "Are there flights to Israel for passengers with Palestinian citizenship?"
- From a call lasting 4m 5s , Mar 18, 2024 12:36 PM
Flight change request: "I wanna know. I wanna move the flight."
- From a call lasting 80m 49s , Mar 14, 2024 11:01 PM
Seat upgrade inquiry: "Hi, I have a flight today and I wanted to see if there's availability to upgrade my seat to leg space or business class."
- From a call lasting 22m 11s , Mar 13, 2024 4:47 PM
Rebooking using flight credit: "I had to cancel a flight several months back and have a credit with you, I want to rebook it."
- From a call lasting 26m 33s , Mar 12, 2024 3:23 AM

More EL Al Airlines Customer Service Contacts

There are of course other ways to contact EL Al Airlines customer service besides the phone. Below we list the best ones, by medium.

EL Al Airlines Customer Email Addresses

customerrelations@elalusa.com - Customer Service
Customer service representative email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and EL Al Airlines will reply our your email.

EL Al Airlines Customer Help Desk / Web Support

elal.co.il - Customer Service
Online customer service support
As a last, sometimes only, resort- EL Al Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is EL Al Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EL Al Airlines agent. This phone number is EL Al Airlines's best phone number because 12,918 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-223-6700 include Account Access, Special Request, Missed Flight, Change Flight, Refund a Charge and other customer service issues. Rather than trying to call EL Al Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, EL Al Airlines has 1 phone number. It's not always clear what is the best way to talk to EL Al Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for EL Al Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EL Al Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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