E-ZPass Maryland Customer Service

Phone Number & Contact Information

888-321-6824
Toll-free·Calls Customer Service·Most popular E-ZPass Maryland number
Q:How do I get a live human at E-ZPass Maryland?
A:Press 1 at 1st prompt. Then 9 at menu. Operator will say invalid selection. So press 0 a few more times and it will automatically transfer you to a human. No CB after business hours.
Q:Does E-ZPass Maryland offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Wednesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this E-ZPass Maryland phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at 1st prompt. Then 9 at menu. Operator will say invalid selection. So press 0 a few more times and it will automatically transfer you to a human. No CB after business hours.
Below are some clips we've found from E-ZPass Maryland's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You for calling the Drive EasyMD and EasyPass Maryland interactive voice response system. To continue navigating this automated system using voice commands, say voice or press one. To continue navigating this automated system using your phone keypad, say keypad or press two. For the rest of this call, please choose your option from the phone keypad. The Maryland Transportation Authority's tolling program servicing EZ Pass, pay by plate, and video toll customers now has new and additional automated phone options for your convenience. For the lowest toll rates in Maryland and a savings of up to seventy seven percent, Sign up for an EZ Pass Maryland account. If you have video tolls, and would like to take advantage of the EZ Pass Maryland discount, Speak to a customer service representative today. You may choose one of the following options."
Excerpt from a call with E-ZPass Maryland
Monday, January 29, 2024 3:07 PM
They may ask you to enter information with the dial pad
"Thank you for calling the Drive EasyMD and EasyPass Maryland interactive voice system. To continue navigating this automated system using voice commands, say voice or press one. To continue navigating this automated system using your phone keypad, say keypad or for the rest of this call, please choose your option from the phone keypad. The Maryland Transportation Authority's tolling program, servicing easy pass, pay by plate, and video toll customers now has new and additional automated phone options for your convenience. For the lowest toll rates in Maryland and the savings of up to seventy seven percent, sign up for an EZ Pass Maryland account. If you have video tolls and would like to take advantage of the EZ Pass Maryland discount, Speak to a customer service representative today. You may choose one of the following options. Press one for video toll notice of toll due or violation citation.
Two for EZ Pass account.
Three for pay by plate, four for general information, To request an application, enter your mailing number using the keypad."
Excerpt from a call with E-ZPass Maryland
Thursday, January 4, 2024 3:09 PM
They may ask you to say or enter information
"You for calling the Drive EasyMD and EasyPath Maryland indirect To continue navigating this automated system using voice commands, say voice or press one. To continue navigating this automated system the Maryland Transportation Authority's tolling program servicing EZ Pass, pay by plate, and video toll customers now has new and additional automated phone options for your convenience. For the lowest toll rates in Maryland and a savings of up to seventy seven percent, Sign up for an EZ Pass Maryland account.
If you have video tolls, and would like to take advantage of the EasyPass Maryland discounts, Speak to a customer service representative today.
Please tell me what are you calling about. You can say video toll notice of toll due or violation citation or press one."
Excerpt from a call with E-ZPass Maryland
Friday, March 29, 2024 1:43 PM
The first phone menu
"Thank you for calling the Drive EasyMD and Easy Pass Maryland inter
To continue navigating this automated system using voice commands, say voice or press one.
To continue navigating this automated system using your phone keypad, say keypad or press two."
Excerpt from a call with E-ZPass Maryland
Thursday, March 21, 2024 6:28 PM
After you press 1
"The Maryland Transportation Authority's tolling program, servicing EZ Pass, pay by plate, and video toll customers now has new and additional automated phone options for your convenience. For the lowest toll rates in Maryland and the savings of up to seventy seven percent, sign up for an EZ Pass Maryland account. If you have video tolls and would like to take advantage of the EZ Pass Maryland discount, Speak to a customer service representative today.
Please tell me what are you calling about. You can say video toll notice of toll due or violation citation or press one.
EasyPass account or press two.
Pay by plate or press three.
General information or press four.
To request an application, say application or press five.
To speak to customer service, say agent or press nine."
Excerpt from a call with E-ZPass Maryland
Tuesday, January 2, 2024 8:40 PM
After you press 2
"For the rest of this call, please choose your option from the phone keypad. The Maryland Transportation Authority's tolling program servicing EZ Pass, pay by plate, and video toll customers now has new and additional automated phone options for your convenience. For the lowest toll rates in Maryland and a savings of up to seventy seven percent, Sign up for an EZ Pass Maryland account. If you have video tolls, and would like to take advantage of the EZ Pass Maryland discount, Speak to a customer service representative today. You may choose one of the following options.
Press one for video toll notice of toll due or violations citation, two for EZ Pass account, three for pay by plate, four for general information.
To request an application, press five."
Excerpt from a call with E-ZPass Maryland
Monday, January 29, 2024 3:07 PM

What are the hours and when should I call?

E-ZPass Maryland operates the call center for this 888-321-6824 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 461 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this E-ZPass Maryland phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like E-ZPass Maryland staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call E-ZPass Maryland is Sunday. The most busy day to call is Wednesday, which averages 256% more phone calls by comparison. Again, this is based on a sample of 461 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call E-ZPass Maryland is Thursday.

Why call this E-ZPass Maryland number?

Below is a sample of recent calls to E-ZPass Maryland, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting copy of bill: "I'm trying to see if I could get a copy of my bill for this month emailed to me."
- From a call lasting 10m 44s , Mar 26, 2024 4:07 PM
Transponder not registering tolls: "I started noticing last week that it's not every time, but most of the time, suddenly, my transponder the the one ending in three six, the one in my the is it's not coming up saying toll paid."
- From a call lasting 37m 8s , Mar 25, 2024 2:30 PM
Language preference: "Excuse me. Speak Spanish?"
- From a call lasting 15m 52s , Mar 21, 2024 6:28 PM
Toll violation appeal assistance: "I got a tow violation in Delaware and they're telling me I need a valid statement and toll payment needed to complete your appeal."
- From a call lasting 5m 17s , Mar 13, 2024 4:11 PM

Conclusion and closing notes

This is E-ZPass Maryland's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a E-ZPass Maryland agent. This phone number is E-ZPass Maryland's best phone number because 1,488 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-321-6824 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call E-ZPass Maryland first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, E-ZPass Maryland has 1 phone number. It's not always clear what is the best way to talk to E-ZPass Maryland representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for E-ZPass Maryland. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like E-ZPass Maryland. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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