E-Flite Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at E-Flite?
A:Calling this E-Flite number should go right to a real human being. You can also use our free service that can talk to E-Flite for you and report back. Q:
Does E-Flite offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for E-Flite below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this E-Flite phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this E-Flite number should go right to a real human being
Below are some clips we've found from E-Flite's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Horizon Hobby.
We look forward to speaking with you. Our calls are recorded for quality and training purposes.
If you would prefer to opt out of call recording, press nine.
Otherwise, please stay on the line.
For assistance with finalizing your order, or assistance with an order already placed on our website, press one."
Excerpt from a call with E-Flite
Thursday, January 11, 2024 10:28 PM
The first phone menu
"Thank you for calling Horizon Hobby.
Our operating hours are Monday through Friday from nine AM to four thirty PM Central Standard Time.
This call may be recorded for quality and training purposes.
For customer service, press one.
For technical product support, press two."
Excerpt from a call with E-Flite
Wednesday, March 20, 2024 6:12 PM
In fact, much of this information on this page is superfluous because this E-Flite phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
E-Flite operates the call center for this 800-338-4639 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the E-Flite call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this E-Flite phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like E-Flite staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call E-Flite is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.
The best time to call E-Flite
In summation, the best day to call E-Flite is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that E-Flite staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call E-Flite
If you have time to do a bit of reading before you call E-Flite, we recommend you read over some of our problem-specific articles.
What is E-flite?
E-flite is a renowned brand specializing in electric-powered remote control airplanes. As a leader in the RC industry, E-flite manufactures a wide range of high-quality RC aircraft, making it easy for hobbyists to enjoy the thrill of flying. Their advanced technology empowers enthusiasts to experience realistic flight characteristics, whether they are a beginner or an experienced pilot. E-flite focuses on innovation and delivers cutting-edge features like brushless motors, lightweight construction, and ample customization options. Their dedication to engineering excellence enables pilots to push the boundaries of their RC experience. With E-flite, hobbyists can find a diverse selection of aircraft, including trainer planes, sport models, scale replicas, and even helicopters. Whether it's for leisure, competition, or aerial photography purposes, E-flite offers reliable and exciting RC aircraft that deliver an exceptional flying experience.
Is assembly required for E-flite products?
Yes, assembly is required for E-flite products. E-flite offers a wide range of products, including electric RC airplanes, helicopters, drones, and more. These products typically come as kits or almost-ready-to-fly (ARF) packages, which require some level of assembly before they can be used. The specific assembly requirements may vary depending on the product and complexity level. However, the packaging includes detailed instructions and guidelines to assist users in the assembly process. It is important to carefully follow the instructions to ensure proper assembly, safety, and optimal performance. Moreover, E-flite provides excellent customer support, so if customers have any questions or concerns regarding the assembly process, they can reach out to the company for assistance.
Do E-flite products come with a warranty?
Yes, E-flite products come with a warranty to ensure customer satisfaction. We believe in the quality of our products and stand behind them. Each E-flite item is covered by our warranty which varies depending on the specific product. The warranty period begins on the date of purchase and covers any manufacturing defects or faults that may arise during normal use. If you experience any issues with your E-flite product within the warranty period, you can contact our customer support team for assistance. We strive to provide prompt and efficient service to resolve any concerns and ensure that you continue enjoying your E-flite product with confidence. Please refer to the product manual or our website for more information on the specific warranty terms for your E-flite product.
Top E-Flite customer service problems
Click the link above to get answers to just about any E-Flite customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is E-Flite's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a E-Flite agent. This phone number is E-Flite's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-338-4639 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call E-Flite first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, E-Flite has 1 phone number. It's not always clear what is the best way to talk to E-Flite representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for E-Flite. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like E-Flite. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.