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Dog.com Customer Service

Phone Number & Contact Info

Dog.com's Best Phone Number

800-367-3647
Toll-free·Calls Customer Service·Most popular Dog.com number
Q:

How do I talk to a live human at Dog.com?

A:Calling this Dog.com number should go right to a real human being
Q:

Does Dog.com offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-9pm, Sat 8:30am-5pm EST. The least busy day is Saturday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Dog.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Dog.com number should go right to a real human being
Below are some clips we've found from Dog.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Dog dot com. Your call may be monitored and recorded for quality and training purposes. Please listen carefully as our menu options may have changed. To track your package using our twenty four hour automated service, please press one. If you wish to place a new order, please press two."
Excerpt from a call with Dog.com
Wednesday, January 17, 2024 2:50 PM

They may need the phone number on your account

"We can also look it up by phone number. What is the ten digit phone number provided when you placed the order?"
Excerpt from a call with Dog.com
Saturday, May 25, 2024 4:37 AM

They may ask you to say or enter information

"Thank you for calling Dog dot com. Our sales and customer service is currently closed. Please call back during normal business hours, Monday through Friday. Friday from eight AM to six PM eastern time. If you need to track your package, please press one.
Calls are recorded. Welcome to our automated order status.
I can help to track your order. Please tell me your order number, It is a letter followed by seven digits."
Excerpt from a call with Dog.com
Saturday, May 25, 2024 4:37 AM

The first phone menu

"Thank you for calling Dog dot com. Your call may be monitored and recorded for quality and training purposes. Please listen carefully as our menu options may have changed.
To track your package using our twenty four hour automated service, please press one.
If you wish to place a new order, please press two."
Excerpt from a call with Dog.com
Saturday, May 25, 2024 4:01 PM
In fact, much of this information on this page is superfluous because this Dog.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Dog.com operates the call center for this 800-367-3647 phone number Mon-Fri 8am-9pm, Sat 8:30am-5pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 66 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dog.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dog.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dog.com is Saturday. The most busy day to call is Friday, which averages 183% more phone calls by comparison. Again, this is based on a sample of 66 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Dog.com

In summation, the best day to call Dog.com is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Dog.com staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Dog.com

Below is a sample of recent calls to Dog.com, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about dog vitamins: "I was trying to find out which one of the vitamin pills should I get for my dog."
- From a call lasting 7m , Feb 12, 2024 6:30 PM

Conclusion and closing notes

This is Dog.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dog.com agent. This phone number is Dog.com's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-367-3647 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Dog.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Dog.com has 1 phone number. It's not always clear what is the best way to talk to Dog.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dog.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dog.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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