How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Doctor On Demand phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3, then follow prompts.
Here is how our research team describes the way the Doctor On Demand phone system greets you: Thank you for calling Doctor on Demand by Included Health. If this is a life-threatening emergency, please hang up and dial 911. If you are a member or patient, press 1. If you are a provider, press 2. If you are calling from a pharmacy, press 3.
Below are some clips we've found from Doctor On Demand's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling doctor on demand by Included Health.
If this is a life threatening emergency, please hang up and dial nine one one.
If you are a member or patient, press one.
If you are a provider, press two."
Excerpt from a call with Doctor On Demand
Sunday, April 14, 2024 11:37 PM
After you press 1
"For questions about our services, press one.
For technical support, press two."
Excerpt from a call with Doctor On Demand
Tuesday, January 2, 2024 10:02 PM
What are the hours and when should I call?
Doctor On Demand operates the call center for this 800-997-6196 phone number Mon-Fri 9am-5pm PT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Doctor On Demand phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Doctor On Demand staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Doctor On Demand is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Doctor On Demand is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Doctor On Demand number, but it is also the day with the shortest hold times.
Why call this Doctor On Demand number?
Below is a sample of recent calls to Doctor On Demand, and their purpose. Are any of these similar to the reason you are trying to call?
Prescription refill request: "I need my anxiety medicine prescription refilled but my doctor won't see me until the twelfth."
- From a call lasting 4m , Jan 3, 2024 5:53 PM
More Ways to Contact Doctor On Demand Customer Service
There are of course other ways to contact Doctor On Demand customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Doctor On Demand will reply our your email.
As a last, sometimes only, resort- Doctor On Demand customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Doctor On Demand's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Doctor On Demand agent. This phone number is Doctor On Demand's best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-997-6196 include and other customer service issues. Rather than trying to call Doctor On Demand first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Doctor On Demand has 1 phone number. It's not always clear what is the best way to talk to Doctor On Demand representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Doctor On Demand. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Doctor On Demand. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.